New Landing How can we help? Themeforest Theme Support Neighborhood Fatal error when uploading media

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  • #16859
    Greenaby
    Member
    Post count: 1

    Hi there,
    After I installed the theme, I was trying to upload some images to the media library (logo, etc.), but I keep getting a fatal error.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Or sometimes
    Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/85/11487485/html/wp-includes/class-wp-image-editor-imagick.php on line 329

    I don’t have this issue when the theme is not installed (I was able to upload images to put up my coming soon page, for example). I had this problem with another theme, but when I disabled a particular plug-in (WP-Retina), I wasn’t getting the problem anymore. However, here I’m still getting the problem, even if I disable all plug ins, which leads me to think it’s a theme issue?…

    Also, as many people before me pointed out. I’m having no luck uploading the demo content. Is there a way to do this through FTP? Which folder would it go in?

    #17098
    Melanie – SUPPORT
    Member
    Post count: 11032

    Can you please contact your hosting company with that error? They are the server specialists, we are not able to change any server configuration whatsoever. Cheers!

Viewing 2 posts - 1 through 2 (of 2 total)

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