New Landing › How can we help? › Atelier › Fatal Error: RWMB_Multiple_Values_Field

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Atelier
  • May 6, 2016 at 3:39 pm #265878
    mcener
    Member
    Post count: 44

    Fatal error: Class ‘RWMB_Multiple_Values_Field’ not found in /home/mojjilte/public_html/wp-content/themes/atelier/includes/meta-box/inc/fields/autocomplete.php on line 6

    Website functioning as usual
    Admin panel WP is not working I see this error when I go wp-admin

    What I’ve done that generated this error:

    1. Updated all plugins and the theme (after update Thumbnails went blank, products went blank)
    2. I restored the website to yesterday to fix the thumbnails
    3. Thumbnails and the general website functioning okay but cant login wp-admin

    What I’ve tried
    1. Downloaded the original theme from themeforest and deleted the old autocomplete file and replaced with original one. Still same problem

    Please help me 🙁

    May 6, 2016 at 5:52 pm #265894
    mcener
    Member
    Post count: 44

    Any ideas ???

    May 6, 2016 at 6:48 pm #265909
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Guess it’s better to upload again all the theme files because it looks that some files are missing.
    -Rui

    May 6, 2016 at 6:49 pm #265910
    mcener
    Member
    Post count: 44

    why can’t I restore the whole thing from my hosting admin panel ?

    May 6, 2016 at 7:34 pm #265917
    mcener
    Member
    Post count: 44

    This is the message I recieved from my hosting company techs:

    The issue was caused by the theme Atelier that was activated for your site.

    In order to resolve the issue, we activated one of the default WordPress themes instead.

    I would recommend you contact the theme developers and inform them about the issue you experience since you are using the latest version of the theme that should be fully compatible with WordPress 4.5.1.

    Should you need any further assistance, do not hesitate to contact us.

    Best Regards,
    Victoria V.
    Technical Support Team

    May 6, 2016 at 7:35 pm #265918
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    If you have a backup where everything was fine already with the version 1.9.8.1 then go ahead with the restore, but I guess you don’t have since your current version is 1.9.8.

    So in this case it’s better to upload all the theme files again.

    -Rui

    May 6, 2016 at 8:28 pm #265933
    mcener
    Member
    Post count: 44

    If I do that would I have to do all the settings and visualisation over again ?

    May 6, 2016 at 8:38 pm #265937
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No this won’t change anything in the database(settings or content), it’s just the theme files that are replaced.
    With the new version of WordPress 4.5 some problems arise in the theme so we fix then in the version 1.9.8.1

    Just install this version and clear the cache and try again.

    -Rui

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