Fatal error: Cannot redeclare class

[markfordham]

Hi, I am getting this error on my cart page. It seems to happen when not logged in to wordpress.

Fatal error: Cannot redeclare class SwiftPageBuilderShortcode_spb_icon_box in /homepages/23/d520281704/htdocs/wordpress-primalsnackbox/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/icon-box.php on line 70

Add a product to the cart and you will see the error. If you don’t, then try to change the quantity in the cart and click ‘update cart’. Theme is up to date as well as swift framework. I am not using a child theme and I have not edited any php files. Please can you check asap!

Thanks

Mark

Attachments:

You must be logged in to view attached files.

[Mohammad – SUPPORT]

Hi,
I checked with this product http://primalsnackbox.co.uk/product/savannah-one-off/ and seems perfect to me. Just check the attachment.

Thanks
Mohammad

Attachments:

You must be logged in to view attached files.

[markfordham]

Hi Mohammad, did you go to cart page and then try to adjust the quantity? You should then see the error.

[Mohammad – SUPPORT]

Hi,
Please provide me login detail to check and resolve the issue.
Thanks
Mohammad

[markfordham]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
I have managed to resolve the issue so please check it now.
Thanks
Mohammad

[markfordham]

Hi, no that is definitely not fixed and when I update quantity in the cart, the whole cart disappears! What did you change? Please try checking when logged out of wordpress.

[Mohammad – SUPPORT]

Hi,
Its working perfect to me. Please check after clear the cache of browser.
Thanks
Mohammad

[markfordham]

1. Open a incognito window
2. add a product to the cart
3. adjust the quantity, click update cart – the whole cart disappears
4. Click the cart icon in nav – fatal error appears

Please can you tell me what you have changed?

[Mohammad – SUPPORT]

Hi,
I tested with Chrome on Window machine, worked fine to me. You can check the red marked attached screenshot with update cart message.
Thanks
Mohammad

Attachments:

You must be logged in to view attached files.

[markfordham]

I am still seeing the error on a mac and windows. I tried deleting and re uploading the swift framework plugin but still getting the error. Can anyone else of the support try as well? What did you do to think you had fixed it?

[Mohammad – SUPPORT]

Hi,
My colleague will assist you now.
Thanks
Mohammad

[markfordham]

Thanks, can you please tell exactly what it is you changed because after updating cart quantity, the whole of the cart disappears.

[Rui Guerreiro – SUPPORT]

Not sure what my colleague did. In the meantime can you provide me ftp access in a private reply.
That kind can only occur if somehow there is more than one instance of the same plugin installed.

Mohammad can you update this ticket with what you done in your intervention.
Thanks

-Rui

[markfordham]

This reply has been marked as private.