New Landing › How can we help? › Atelier › Fatal Error and Server Connection Issues

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    Posted in: Atelier
  • November 12, 2015 at 4:45 pm #228298
    agermster
    Member
    Post count: 10

    I have been very happy with the site I built using your theme, but now that it is live on the web (not on a staging server), there are many critical issues with site speed being very slow and some pages not connecting to the server at all.

    I have spent hours on the phone with hosting support and I am desperately trying to get this site to work and close out the project. Can you guys please provide some insight or perhaps login to my admin area and confirm things are correct?

    Attached is a screenshot the client sent me recently with a fatal error.

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    November 12, 2015 at 5:01 pm #228305
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file

    Change your WordPress memory to 128M or a maximum 256M.

    Also check the official documentation from WordPress in the link below.
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Let us know the result.

    -Rui

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