New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Fatal error: Allowed memory size of 536870912 bytes exhausted

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    Posted in: Neighborhood
  • April 27, 2015 at 9:10 pm #169200
    nokes
    Member
    Post count: 27

    please please help.

    my site wont load or keeps crashing

    message i get:

    Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 13472662 bytes) in /home/content/p3pnexwpnas08_data03/41/2526641/html/wp-content/object-cache.php on line 433

    April 27, 2015 at 9:22 pm #169203
    nokes
    Member
    Post count: 27

    also, when i switch themes there is no error. thanks

    April 27, 2015 at 10:10 pm #169215
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your WordPress is running out of memory.

    Edit the wp-config.php and increase the memory to 128mb or a maximum of 256mb
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Also try to disable all plugins to see the difference, that error is coming from some cache mechanism. Purge all the cache.

    -Rui

    April 27, 2015 at 10:42 pm #169222
    nokes
    Member
    Post count: 27

    hello, thanks but still the same error

    i have also flushed the cache

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    April 27, 2015 at 11:31 pm #169240
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    If you look at the error you will see that is an cache file.
    You need to purge that cache files.

    -Rui

    April 28, 2015 at 12:07 am #169252
    nokes
    Member
    Post count: 27

    how do i do that please?

    April 28, 2015 at 7:40 am #169348
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go through cache plugin setting page to delete cache. I think that you should contact to hosting provider about memory issue.
    Thanks
    Mohammad

    April 28, 2015 at 8:57 am #169384
    nokes
    Member
    Post count: 27

    hi Mo, i installed one to see if it would help, but i don’t have a cache pluglin. i’ve had this error intermittently for over 3 weeks. if a cache plugin would solve this, can you recommend one please?

    thank you

    April 28, 2015 at 9:07 am #169396
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide admin access to do a quick check in your WordPress settings?
    Use the private reply.

    -Rui

    April 28, 2015 at 10:39 am #169480
    nokes
    Member
    Post count: 27
    This reply has been marked as private.
    April 28, 2015 at 10:49 am #169484
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I flushed your cache when didn’t get any error when loaded the homepage.
    This cache mechanism it seems that is managed through the GoDaddy panel.

    -Rui

    April 28, 2015 at 10:59 am #169493
    nokes
    Member
    Post count: 27

    Hi, I have previously used that. The error still reoccurs on mobile

    April 28, 2015 at 11:13 am #169504
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You need to clear the cache in the mobile browser.
    Is loading fine for me

    https://www.dropbox.com/s/xbqxqlzjhhyugok/2015-04-28%2022.12.15.png?dl=0

    -Rui

    April 28, 2015 at 11:43 am #169521
    nokes
    Member
    Post count: 27

    Please see attached.

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    April 28, 2015 at 11:59 am #169538
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Try in a different device so we can compare the results.
    Please note that this isn’t theme related.
    -Rui

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