New Landing › How can we help? › Atelier › fatal error

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    Posted in: Atelier
  • November 25, 2016 at 12:43 am #303561
    NikkiSt
    Member
    Post count: 240

    Hi guys

    When logging on today, I am getting a fatal error — Fatal error: Cannot redeclare class SwiftPageBuilderShortcode in /home3/liveeco/public_html/www.nativeinteriors.com/wp-content/plugins/swift-framework/includes/page-builder/inc/shortcodes.php on line 469

    Please advise ASAP. http://www.nativeinteriors.com

    Thanks

    November 25, 2016 at 12:44 am #303562
    NikkiSt
    Member
    Post count: 240

    As I cant login to wordpress either.

    Thank you

    November 25, 2016 at 12:56 am #303563
    Alexandre
    Member
    Post count: 7

    I’m also having the same problem after the swift update

    November 25, 2016 at 1:33 am #303564
    ingridWildBloom
    Member
    Post count: 16

    We are having the same issue!

    Error message:
    “Cannot redeclare class SwiftPageBuilderShortcode in /home1/wildblo2/public_html/wp-content/plugins/swift-framework/includes/page-builder/inc/shortcodes.php on line 469”

    site: http://www.wildbloomskincare.com

    November 25, 2016 at 2:10 am #303568
    kmga
    Member
    Post count: 6

    This is urgent please we can’t access our site!

    November 25, 2016 at 4:28 am #303572
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Apologies guys – seems a file was corrupted in the update, submitting a fixed update now.

    Thanks for your patience.

    – Ed

    November 25, 2016 at 5:26 am #303581
    NikkiSt
    Member
    Post count: 240

    Hi Ed,

    Still cant login, please advise urgently.

    Thanks

    November 25, 2016 at 5:34 am #303582
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @NikkiSt

    If you can’t login, then you’ll need to delete the plugin folder via FTP. If you provide your details in a private reply we can do this for you.

    – Ed

    November 25, 2016 at 5:43 am #303583
    NikkiSt
    Member
    Post count: 240
    This reply has been marked as private.
    November 25, 2016 at 5:52 am #303584
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Fixed for you – thanks for your patience.

    – Ed

    November 25, 2016 at 6:37 am #303585
    NikkiSt
    Member
    Post count: 240

    Thank you!!!

    November 25, 2016 at 9:49 am #303603
    NikkiSt
    Member
    Post count: 240

    Hi guys

    Before I update and just want to check the new swift framework update 2.5.22 and theme 2.4.15 are ok to update and not the ones with corrupt files?

    Thanks

    November 25, 2016 at 10:10 am #303604
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ed for sure fixed that situation.

    -Rui

    November 27, 2016 at 11:57 pm #303846
    NikkiSt
    Member
    Post count: 240

    Great, thanks Rui!

    November 28, 2016 at 6:53 am #303852
    NikkiSt
    Member
    Post count: 240

    Hi guys,

    I’m not seeing the update in wordpress?

    Please advise.

    Thanks

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    Posted in: Atelier
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