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    Posted in: Dante
  • March 7, 2017 at 5:02 pm #316241
    WEswift
    Member
    Post count: 234

    I’m working on reinstalling my site with a fresh installation of all software. I imported all of the settings and content from the old site.

    I only have on problem — the FAQs are not displaying on the page with the FAQ content bar. Any ideas on what the problem could be?

    March 7, 2017 at 5:03 pm #316242
    WEswift
    Member
    Post count: 234
    This reply has been marked as private.
    March 7, 2017 at 5:07 pm #316243
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Are you sure the faqs were imported? can you provide us access to the new site to have a look?

    Thanks

    -Rui

    March 7, 2017 at 5:25 pm #316244
    WEswift
    Member
    Post count: 234
    This reply has been marked as private.
    March 7, 2017 at 6:56 pm #316278
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can’t login with those credentials. can you check them again?

    -Rui

    March 7, 2017 at 7:01 pm #316282
    WEswift
    Member
    Post count: 234

    Gah, sorry about that. Try it now.

    March 7, 2017 at 8:03 pm #316293
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    thanks.

    Can’t figure it out, can you provide me ftp so I can try to debug it?

    Do you have any theme customization?

    -Rui

    March 7, 2017 at 8:21 pm #316294
    WEswift
    Member
    Post count: 234
    This reply has been marked as private.
    March 7, 2017 at 8:22 pm #316295
    WEswift
    Member
    Post count: 234

    I also tried removing all of the custom CSS in the settings to test if it was causing the problem, but it did not resolve it.

    March 9, 2017 at 12:10 pm #316553
    David Martin – Support
    Moderator
    Post count: 20834

    Your FAQs must have a category assigned.

    If you view the FAQ taxonomy you will see none are assigned:

    Even though within your FAQ it appears to be assigned. I’d be guessing here that you have imported these/cloned the site? If so WordPress will change the IDs of the taxonomy on import.

    Bulk edit the posts and re-assign the categories to the FAQs to resolve this issue.

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