New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Failed update

Viewing 15 posts - 1 through 15 (of 16 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • February 23, 2014 at 4:54 pm #51146
    jeppevinum
    Member
    Post count: 156

    I get this message, every time i try updating the theme.

    February 25, 2014 at 11:44 am #51590
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you using Envato Toolkit?

    Maybe try uploading the new theme via ftp. This should work.

    – Kyle

    February 25, 2014 at 2:37 pm #51685
    jeppevinum
    Member
    Post count: 156

    Where can i download the new theme?
    I have tried it with the version from themeforest, but i dont think thats its version 1.6.5

    February 25, 2014 at 3:08 pm #51707
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The version on themeforest will be the latest version

    – Kyle

    February 25, 2014 at 3:13 pm #51712
    jeppevinum
    Member
    Post count: 156

    When i upload the latest version from Themeforest.net, it still shows that there are a update available.
    could it be because its just a fix? and not an actually update.

    February 25, 2014 at 3:52 pm #51734
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    This is strange, using FTP, delete the neighborhood folder, then upload the new theme and unzip. This should ensure that the theme updates.

    Make sure you don’t refresh your website or admin backend in between the process as this will set the theme back to 2014.

    – Kyle

    February 25, 2014 at 3:53 pm #51735
    jeppevinum
    Member
    Post count: 156

    I already tried!
    Still the same.

    – Jeppe

    February 25, 2014 at 3:56 pm #51738
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could you provide me with a link and login so I can check it out for you?

    – Kyle

    February 25, 2014 at 3:58 pm #51740
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
    February 25, 2014 at 4:24 pm #51754
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Got to admit, this once has me stumped. Do me a favour, extract the zip file on your desktop, open the style.css file and check the version number. Maybe ThemeForest isn’t providing you with the latest version to download.

    Let me know if it is 1.65

    – Kyle

    February 25, 2014 at 4:27 pm #51755
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
    February 26, 2014 at 8:34 am #51899
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    When did you last download from ThemeForest? Because that it not the latest version.

    You might want to get in touch with them and let them know that it wont let you download the latest version.

    – Kyle

    February 26, 2014 at 3:27 pm #52112
    jeppevinum
    Member
    Post count: 156

    I did my last download, when you told me to show the style.css code.

    February 26, 2014 at 3:40 pm #52117
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Sorry about this, just asked the developer and it turns out the latest version hasn’t been upload to themeforest yet. Email Ed through http://themeforest.net/user/SwiftIdeas and he will send you the latest file.

    Sorry about the confusion!

    – Kyle

    February 26, 2014 at 4:00 pm #52125
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 16 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register