New Landing › How can we help? › Cardinal › Failed opening required 'wp-load.php' when I try to access swift framework short

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    Posted in: Cardinal
  • January 23, 2016 at 5:21 pm #243078
    meaganh0
    Member
    Post count: 11

    Hi,

    I’m running WP in a subdirectory of my site (named /site), set to show at the root level, using a child theme based on Cardinal. After doing the last theme and framework updates, I can no longer access Swift Framework Shortcodes using the visual editor–everytime I click the shortcode icon I get a fatal error message indicating that /wp-load.php can’t be loaded. The path shown maps onto my domain root rather than the folder where WP loads. How can I change this so that the right file loads and it isn’t overwritten when I do updates?

    I appreciate the help.

    Best,
    Meagan

    January 25, 2016 at 6:48 pm #243504
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Meagan,

    Can you add a WP login and your FTP details?

    Thanks.

    January 27, 2016 at 1:17 am #243924
    meaganh0
    Member
    Post count: 11
    This reply has been marked as private.
    February 1, 2016 at 9:27 am #245192
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Meagan,

    Apologies for the delay – we’ll be looking into this today for you. Will be in touch with any developments.

    – Ed

    February 1, 2016 at 9:30 am #245194
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can you please confirm the WordPress admin login, it doesn’t seem to work? Also, the location of the theme in the FTP?

    Thanks,

    – Ed

    February 1, 2016 at 3:14 pm #245386
    meaganh0
    Member
    Post count: 11
    This reply has been marked as private.
    February 2, 2016 at 3:05 pm #245737
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Meagan,

    The file wp-load.php does not exist within your root / – are you aware of this or have you have you moved it elsewhere as I do not see it in mentioned folders.

    Thanks.

    February 2, 2016 at 3:53 pm #245755
    meaganh0
    Member
    Post count: 11
    This reply has been marked as private.
    February 5, 2016 at 12:30 am #246591
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Still looking into this – apologies for the delay. Hopefully be able to find a fix but providing difficult.

    – Ed

    February 5, 2016 at 12:45 pm #246711
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    February 5, 2016 at 2:45 pm #246755
    meaganh0
    Member
    Post count: 11
    This reply has been marked as private.
    February 8, 2016 at 11:15 am #247117
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Meagan,

    Please use your FTP to delete the plugin Swift Framework.

    Please then upload this zip file with the latest 1.7.7 version: https://www.dropbox.com/s/v1an2fpylsvniqc/swift-framework.zip?dl=0.

    Everything should be backwards compatible, I still run an older PHP version and do not see any errors.

    We do not currently have a list of acceptable parameters I can provide, thanks for the feedback though.

    Thanks,
    David.

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