New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Facebook shows wrong image for product link

Viewing 10 posts - 16 through 25 (of 25 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • May 30, 2015 at 9:56 am #179872
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That seems to be related to the image size. Facebook needs that the image has a minimum of 200px width and your image is 190px.

    Upload a bigger image and give it a try again.

    -Rui

    May 30, 2015 at 11:34 am #179886
    cryx
    Member
    Post count: 49

    Still not working. The image I had is not under 200px also.

    May 30, 2015 at 11:59 am #179895
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I wasn’t correct about the minimum size of Facebook required images. Guess the minimum is 600 x 600

    You have the error messages in the product page.
    https://www.dropbox.com/s/muqhq6dzavcwkuc/facebook_image_problems.png?dl=0

    -Rui

    May 30, 2015 at 2:59 pm #179912
    cryx
    Member
    Post count: 49

    Ok, I’ve changed the image dimensions to smaller now inside NextGen plugin. And cleared the cache. No errors are shown inside the product page now but it still gives me the wrong image when I share it on facebook. Not on Google+ thought strangely enough.

    May 31, 2015 at 1:33 am #179944
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go through your this Facebook debug https://developers.facebook.com/tools/debug. Enter product page url with clear cache because its taking cache url and find the real problem. You can fix this issue by using facebook debug.
    Thanks
    Mohammad

    May 31, 2015 at 6:11 pm #179978
    cryx
    Member
    Post count: 49

    When I use the debug. It displays wrong image.
    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fwww.bilvardsexperten.se%2Fbutik%2Fmothersprylar-reklam%2Fmothers-detailing-bag%2F

    It says I should do this:

    Inferred Property
    The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags.

    But where can I put og:image information anywhere inside the product page??

    June 1, 2015 at 2:05 am #180060
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please install WP Yoast SEO plugin and uninstall NextGen plugin. Yoast SEO plugin will include all meta tags for facebook share.
    Thanks
    Mohammad

    June 3, 2015 at 8:42 am #181009
    cryx
    Member
    Post count: 49

    Ok, I’ve installed Yoast plugin and configured it. I have the Enable Open Graph checkbox checked. Still shows the wrong share image. 🙁

    June 3, 2015 at 8:51 am #181011
    cryx
    Member
    Post count: 49

    Okay, this error comes up in debugger:
    og:image was not defined, could not be downloaded or was not big enough. Please define a chosen image using the og:image metatag, and use an image that’s at least 200x200px and is accessible from Facebook. Image ‘http://www.bilvardsexperten.se/wp-content/uploads/2015/04/GlassCleanerProffs-540×540.png’ will be used instead.

    But the image is bigger than 200x200px. Does it have anything to do with CHMOD on my FTP server maybe? Or what could it be.

    June 3, 2015 at 10:06 am #181034
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all cache plugin and check through facebook debugger.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Neighborhood
Viewing 10 posts - 16 through 25 (of 25 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register