New Landing › How can we help? › Cardinal › Facebook sharing website image settings

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    Posted in: Cardinal
  • January 29, 2015 at 10:19 am #145380
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that you have removed your website at http://margaridamoreira.com/.
    Thanks
    Mohammad

    January 29, 2015 at 9:25 pm #145581
    nunomps
    Member
    Post count: 100

    Hi,

    Yes, there was a server problem. Solved now, it’s back online, you may check it 🙂

    Thanks,
    Nuno

    January 29, 2015 at 9:43 pm #145584
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you create a new porftolio item but don’t share it. Let me be the first one to try it.

    Just need the url.

    -Rui

    January 30, 2015 at 6:11 pm #145918
    nunomps
    Member
    Post count: 100
    This reply has been marked as private.
    January 30, 2015 at 7:12 pm #145929
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It only worked when pasted second time. Maybe the image takes sometime to be uploaded to Facebook server. This will only happen to the 1st person to share the link.

    Will forward to Ed, not sure something in the theme can control that.

    thanks

    -Rui

    January 31, 2015 at 12:31 pm #145990
    nunomps
    Member
    Post count: 100

    Hey Rui,

    Thanks! That also crossed my mind, but there was situations where I tried some random old portfolio items and it also happened. It seems the trigger is really the first time. Can’t imagine what could possibly be different in the data package being sent from the portfolio item from the first time to the rest of them… Because it’s really just the image not ok.

    I’ll wait, Thanks again,
    Nuno

    February 1, 2015 at 5:24 pm #146067
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Nuno,

    Can you try checking the URL using this tool ( https://developers.facebook.com/tools/debug/ ) before it’s been shared, to see if anything throws errors.

    As the other guys said, can’t see any reason this would be the theme at fault. Let us know what you get from the debug tool.

    – Ed

    February 4, 2015 at 12:12 am #146990
    nunomps
    Member
    Post count: 100
    This reply has been marked as private.
    February 4, 2015 at 12:48 am #147001
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. We tried 🙁
    -Rui

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