Facebook sharing thumbnail

[Din Tan]

I have searched the forum but can’t find previous questions related to my problem. The problem I am facing is when I share post to Facebook, the thumbnail captured is always the website logo, although I have already set Featured Image in the post. Please refer to my attachment.

Is there any settings I have missed out?

Thank you!

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[Mohammad – SUPPORT]

Hi,
Please provide me login detail to check and resolve the issue.
Thanks
Mohammad

[Din Tan]

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[Mohammad – SUPPORT]

Hi,
It seems fine to me. Please check me screenshot.
Thanks
Mohammad

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[Din Tan]

Dear Mohammad,

That is the only post that works while the rest all not. I tried to open 2 windows and compare the posts, trying to spot the differences in settings but I can’t find any.

By any chance you would be able to help identify the reason that particular post is working as expected?

Thank you very much.

[Mohammad – SUPPORT]

Hi,
Please provide another post url. I will check my self.
Thanks
Mohammad

[Din Tan]

Hi Mohammad,

I am going to give a few links to posts that are working and those that are not. Here you go:

WORKING
http://www.eunoia.com.my/v2/2016/01/you-are-sweet-enough-already/

NOT WORKING
http://www.eunoia.com.my/v2/2015/10/what-make-butter-a-friend/
http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/
http://www.eunoia.com.my/v2/2016/04/your-gut-is-your-second-brain/
http://www.eunoia.com.my/v2/2015/10/stay-awake-with-apple/
http://www.eunoia.com.my/v2/2015/10/bristol-stool-chart/
http://www.eunoia.com.my/v2/2015/12/high-cholesterol-is-not-an-illness/
http://www.eunoia.com.my/v2/2015/12/how-to-read-your-blood-lipid-profile/
http://www.eunoia.com.my/v2/2015/10/5-steps-to-heal-a-leaky-gut/

Actually there are more. Do feel free to let me know if you need them too.

Thank you.

[Mohammad – SUPPORT]

Hi,
Please go to Admin > Edit post > Set Feature thumbnail at right sidebar > Now go to https://developers.facebook.com/tools/debug/og/object/ > Enter post url and click on Fetch new scrap information button.
Thanks
MOhammad

[Din Tan]

Hi Mohammad,

I followed your steps and did the FETCH NEW SCRAP INFORMATION. I get a report shown in the image attached herewith. So what should I do next to solve the problem?

Thank you.

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[Mohammad – SUPPORT]

Hi,
Please make sure that thumbnail image size should not be smaller than 200px x 200px.
Thanks
Mohammad

[Din Tan]

Dear Mohammad,

I am not sure if you understand my problem here. The thumbnails that I am using are already bigger than 200px x 200px, still having the same problem. Please refer to links below and pictures attached.

Post 1: http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/ (779px x 448px)
Post 2: http://www.eunoia.com.my/v2/2016/04/your-gut-is-your-second-brain/ (1200px x 630px)

Thank you.

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[Mohammad – SUPPORT]

Hi,
I see that image height is 173px that is reduced size of 200px so its not appearing .
Thanks
Mohammad

[Din Tan]

Dear Mohammad,

Just to make sure we are not going on and on with the correct thumbnail sizes, this is what I have tried:

Existing Post: http://www.eunoia.com.my/v2/2016/04/are-you-eating-rancid-oils/ (400 x 400 thumbnail)
New Post (Private): http://www.eunoia.com.my/v2/2016/05/testing-400×400/ (400 x 400 thumbnail)
New Post (Private): http://www.eunoia.com.my/v2/2016/05/200×200/ (200 x 200 thumbnail)

All of these have the same FB sharing problem: Logo appears as thumbnail instead of the picture set as thumbnail.

Why not you try to create a post that works correctly?

Thank you.

[Mohammad – SUPPORT]

Hi,
Please use the facebook debug https://developers.facebook.com/tools/debug/ to find the exact issue with sharing.
Thanks
Mohammad

[Swift Ideas – Ed]

Hi Din Tan,

I just made an adjustment to make sure that it would pull in the original size thumbnail (previously it was using Medium, which hasn’t been an issue before). That should sort your issue. If you still see the issue on share then try using the Facebook tool to recheck.

– Ed