Error with "PRODUCTS" on Neighborhood Theme following recent Update

[WTFWTF]

Hello,

Following latest theme update, I am noticing odd page configuration errors with everything related to “PRODUCTS”.

When you go to the Page URL shown above,
the first half of the page looks just fine.
Then there is a Massive chunk of “blank space” following the display of Linked Products.
Then there is another Massive chunk of “blank space” following the display of Related Products. The Carousel arrows are not in line with these images either.

This happens on almost all my pages where I have used “Shop Products” element within the Swift Page Builder.
Here is an example, https://wtfwtf.com.au/pages/privatecollection/

All the pages looked aesthetically pleasing with no unnecessary spacings before the update.
Could you please kindly look into this and advise how it could be fixed? Thank you!

[WTFWTF]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

It seems you have an error in the javascript console, but the description of the error and his localization doesn’t help to figure out what it could be.

Can you disable all plugins except Woocommerce and test again?

-Rui

[WTFWTF]

Hi Rui,

Thanks for getting back to me.

I have tried disabling every plugin except Woocommerce.
Unfortunately, this spacing error with PRODUCTS elements still exist…

Everything looked perfect just a few days ago – so this is very frustrating…!
Please kindly look into this.

Thanks again.

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[WTFWTF]

Please HELP!
I really hope you can help me with this.

This is an e-commerce site, and I believe this may adversely affect my sales – so it would really be greatly appreciated if you could please help me fix this issue on showing the Products.

Thanks again.

[David Martin – Support]

Hey,

We have a working fix for this, due for an auto update soon.

You can test this build using this theme version: http://d.pr/f/19qsr/62UCYYxs.

Do you have a dev site, it’s a better place to test updates before replicating on a live site.

– David.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[WTFWTF]

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[Kyle – SUPPORT]

You need to upload the new version via ftp to overwrite the existing files

– Kyle

[WTFWTF]

Hi Kyle,

Instead of overwriting the existing files, I have renamed the existing files and uploaded the fixed version to test.
The fixed version, http://d.pr/f/19qsr/62UCYYxs did not fix the ‘Products elements’ issues I am experiencing. As the fixed version applied changes to the overall design of my website, I have reverted back to the existing theme files.

One thing I have noticed is that on this existing files, error occurs only on some pages.

For instance, this page looks perfectly fine:
https://wtfwtf.com.au/home/home/bamboo-silk-socks/shade-of-grey-1-pair/

However, errors are evident on this page:
https://wtfwtf.com.au/home/home/bamboo-silk-print/wild-horse-print-t-shirt/

Spacing below ‘YOU MAY ALSO LIKE’ and again below ‘RELATED PRODUCTS’

I am very happy with the theme, except for these errors. Could you please kindly look into this to resolve it?
Thanks again!

[David Martin – Support]

Hi,

We are aware of that spacing issue and do have it fixed for the next update, though the zip file with the new beta theme has resolved it for everyone I am not sure why it has not on your site – did you clear your browser cache?

– The best option is to either a) ask your hosting provider to setup a developer site for you(and us) to safely test updates on b) wait for the official auto update to be released.

Thanks,
David.

[solopedro]

Hi, not to repeat the post with same problem in a new post, I have same issue since update, in home page and in related products, same as you describe!

Thanks

Pedro

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[WTFWTF]

Hi David,

Thanks for getting back to me.
Could you please advise when the official auto update will be released?

If the release is coming up soon, I’d prefer to wait for that. Otherwise, I will have to look into getting a dev site developed as per your suggestion.

Thanks again.
Best Regards,
Minie Dickson

[Rui Guerreiro – SUPPORT]

Hi,

Can you guys check in Appearance-> Themes if the update is already available?

-Rui

[solopedro]

Hi Rui

Not yet!