New Landing How can we help? Atelier Error on thankyou.php page

Viewing 15 posts - 1 through 15 (of 18 total)
  • Posted in: Atelier
  • #315205
    SiroccoFR
    Member
    Post count: 14

    Hi,

    After the checkout of an order, the page https://xxxx/commande/order-received/325/?key=wc_order_58b3fb3ec2dbc is load with blanck screen.
    In webserver’s logs, I have found :

    [Mon Feb 27 11:11:12.087740 2017] [:error] [pid 15778] stderr: PHP message: PHP Fatal error: Uncaught Error: Call to undefined method WC_Order::get_date_created() in /www/wp-content/themes/atelier/woocommerce/checkout/thankyou.php:59, referer: https://xxx/commande/
    [Mon Feb 27 11:11:12.087798 2017] [:error] [pid 15778] stderr: #0 /www/wp-content/plugins/woocommerce/includes/wc-core-functions.php(203): include(), referer: https://xxx/commande/
    [Mon Feb 27 11:11:12.087803 2017] [:error] [pid 15778] stderr: #1 /www/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(212): wc_get_template(‘checkout/thanky…’, Array), referer: https://xxx/commande/
    [Mon Feb 27 11:11:12.087809 2017] [:error] [pid 15778] stderr: #2 /www/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(59): WC_Shortcode_Checkout::order_received(325), referer: https://xxx/commande/
    [Mon Feb 27 11:11:12.087814 2017] [:error] [pid 15778] stderr: #3 /www/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(71): WC_Shortcode_Checkout::output(”), referer: https://xxx/commande/
    [Mon Feb 27 11:11:12.087819 2017] [:error] [pid 15778] stderr: #4 /www/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(138): WC_Shortcodes::shortcode_wrapper(Array, ”), referer: https://xxx/commande/

    Could you help me ?

    #315206
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you replaced the url by xxx ?

    What is the correct url of the order completed?
    Can you try to disable all plugins except SwiftFramework and Woocommerce and test again?

    -Rui

    #315207
    SiroccoFR
    Member
    Post count: 14
    This reply has been marked as private.
    #315210
    SiroccoFR
    Member
    Post count: 14
    This reply has been marked as private.
    #315212
    SiroccoFR
    Member
    Post count: 14
    This reply has been marked as private.
    #315243
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #315260
    SiroccoFR
    Member
    Post count: 14
    This reply has been marked as private.
    #315305
    dej888
    Member
    Post count: 181

    I am having the same error!!

    Please kindly help – live site and customers are cancelling orders because of the errors – they feel it is a unsafe site!!!

    #315316
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Let me try to replicate it in my server, if the same happens will forward ASAP to our head developer.

    -Rui

    #315317
    dej888
    Member
    Post count: 181

    Thank you Rui!!!

    Did you see my thread? I left all info there for you to troubleshoot.

    ๐Ÿ™‚ ๐Ÿ™‚

    #315325
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s happening the same with the latest Atelier version.
    Will forward to our head developer.

    -Rui

    #315329
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    We are already fixing this and we will release an update in a few hours.
    Apologize for any inconvenience.

    -Rui

    #315346
    dej888
    Member
    Post count: 181

    Thank you! Looking forward to it ๐Ÿ™‚

    #315349
    stopfashion
    Member
    Post count: 6

    We just updated to the last version to fix this problem … but the order date is wrong, it show : 01/01/1970

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    #315351
    David Martin – Support
    Moderator
    Post count: 20834

    Will check this now.

    Thanks.

Viewing 15 posts - 1 through 15 (of 18 total)

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