New Landing How can we help? Atelier Error on blog posts widgets when comments disabled

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Atelier
  • #326235
    Thierry
    Member
    Post count: 37

    <i>For login details, proceed to http://www.swiftideas.com/forums/topic/product-widget-columns-ignoring-specified-column-count-displaying-categories/</i&gt;

    Hi,

    The subject line of this topic and the screenshot say it all.
    Disabling plugins have no effect, the problem only appears when commenting is disabled.

    Hopefully you can once more give me support on the issue.

    Yours,
    Thierry

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    #326461
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Any chance that you can increase your current PHP version?
    https://cl.ly/242v1S3C3F2z/Image%202017-05-30%20at%202.50.49%20PM.png

    If it doesn’t work by upgrading the PHP version, will need ftp credentials to try a different solution.

    -Rui

    #326549
    Thierry
    Member
    Post count: 37

    My hosting provider will update the version of PHP tomorrow morning. I’ll keep you up to date on whether the problem still persists after having that done.

    Thank you Rui, for your patience.

    #326572
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    no problem. If it doesn’t sort it, provide me ftp access to have a look.
    Thanks

    -Rui

    #326737
    Thierry
    Member
    Post count: 37

    Updating to a newer version of PHP did the trick. Thank you anyways.

    Have a nice weekend, gents.

    Yours,
    Thierry

    #326877
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Glad it’s sorted.

    -Rui

Viewing 6 posts - 1 through 6 (of 6 total)

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