New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Erratic saving and updating

Viewing 10 posts - 1 through 10 (of 10 total)
  • Back to forum
    Posted in: Neighborhood
  • May 28, 2014 at 7:00 am #78064
    ukdesigner
    Member
    Post count: 5

    Hi,

    when we update our site some things save and some don’t such as variable products and text fields. We’ve also found that the text is white in the page builder in the visual editor. It shows in the text tab but not in the visual editor itself.

    We’ve done a restore and checked all our plugins. Any help would be appreciated.

    May 28, 2014 at 9:59 am #78128
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you using the latest version of the theme?

    – Kyle

    May 28, 2014 at 10:20 am #78138
    ukdesigner
    Member
    Post count: 5

    Hi Kyle,

    no because when we do it breaks everything. Slider stops working properly, images become all blurry etc etc.
    We’ve tried updating the theme only and it breaks. Then we’ve tried updating Woocommerce on it’s own but that also breaks it so currently we’re stuck.

    May 28, 2014 at 10:29 am #78145
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Are you running WordPress 3.9? If so then you will need to update the theme and woocommerce to be compatible or you will get issues

    – Kyle

    May 28, 2014 at 10:44 am #78153
    ukdesigner
    Member
    Post count: 5

    Yes we are. I’ve just updated to 3.9.1 and the site is broken again. Slider stops working, theme goes all over the place.

    May 28, 2014 at 10:45 am #78156
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could I see your link? Not had anyone else with this issue so it must be something specific to your install

    – Kyle

    May 28, 2014 at 10:47 am #78157
    ukdesigner
    Member
    Post count: 5

    http://www.cavendishprint.com

    May 28, 2014 at 10:53 am #78160
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The issue in with the minify plugin, please disable the plugin and let me know if it fixes the issue

    – Kyle

    May 28, 2014 at 10:57 am #78165
    ukdesigner
    Member
    Post count: 5

    cool. All works now. Thanks for the help.

    May 28, 2014 at 11:06 am #78168
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great, no problem

    – Kyle

  • Back to forum
    Posted in: Neighborhood
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register