New Landing › How can we help? › General › Forum Help › Envato support code not working

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    Posted in: Forum Help
  • May 30, 2013 at 8:54 pm #6642
    Barrante
    Member
    Post count: 5

    Trying to search/post questions to the support forum for the first time and the Item Purchase Code doesn’t appear to be accepted. Please email me at particleman7 [at] gmail.com for instructions.

    May 30, 2013 at 9:46 pm #6648
    juliosilveira
    Member
    Post count: 9
    This reply has been marked as private.
    June 1, 2013 at 11:22 am #6791
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey guys,

    Make sure if you are searching that you pick a result which you have access to, else you will get the message requiring a code for that theme.

    – Ed

    June 2, 2013 at 4:04 pm #6856
    juliosilveira
    Member
    Post count: 9

    I am just trying to post a question. The system says I must fill in the Envato purchase code. I do so (I’ve acquired it oh Thursday), and it just won’t work. I can’t reach the Forum.

    June 3, 2013 at 8:24 pm #6958
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I see a code for Pinpoint has been accepted, please try posting here – http://support.swiftideas.net/forums/forum/theme-support/pinpoint/

    If it doesn’t work, please try clearing your browser cache/trying another browser.

    – Ed

    June 9, 2013 at 3:55 pm #7598
    tangent24
    Member
    Post count: 23

    Having issues adding Envato purchase code and accessing FlexForm forums. Please advise.

    June 14, 2013 at 3:25 am #8180
    lorenaj
    Member
    Post count: 2

    I have also entered my purchase code, it shows that I’m logged on but when I click on the theme i purchased, it asks again for purchase code. Please help.

    June 14, 2013 at 3:27 am #8181
    lorenaj
    Member
    Post count: 2

    it will not let me access the pinpoint forum.

    June 17, 2013 at 10:04 pm #8479
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Doesn’t show you as having a purchase code entered. You will need to enter your code found here – http://support.swiftideas.net/how-to-find-your-purchase-code/

    – Ed

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