New Landing How can we help? Atelier Empty vertical space on right side

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #296645
    blieben
    Member
    Post count: 7

    After submitting a post yesterday it looks like it wasnt registered in the system. This theme has a lot of issues after the latest release.

    -First see the dark space on right side of screen.
    -white bar shows up under mobile menu

    #296742
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t see any of those issues. Can you clear the browser cache and check again.

    Notice that some fonts aren’t loading because they are loaded from a different address of the site and the major part of the browsers consider that a security issue.
    https://www.dropbox.com/s/zy6tuxl7h73rsl4/Screenshot%202016-10-16%2017.50.28.png?dl=0

    -Rui

    #297014
    blieben
    Member
    Post count: 7
    This reply has been marked as private.
    #297015
    blieben
    Member
    Post count: 7
    This reply has been marked as private.
    #297025
    blieben
    Member
    Post count: 7
    This reply has been marked as private.
    #297391
    David Martin – Support
    Moderator
    Post count: 20834

    1) This has been resolved with the latest theme/SF plugins updates please ensure those are both run.

    2) This is caused by your HTTPS and your hosting servers security. Usually you need to add this to your .htaccess file.

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff|svg)”>
    	Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    3) Yes, I do see that also. Can you please do the updates from no.1 and re-test that.

    4) iPad landscape does utilise all the iPad portrait small screen changes.

    Thanks.

    #297487
    blieben
    Member
    Post count: 7

    1.) updated theme and SF plugin and still see this
    2.) still waiting to see if this helped, doesnt look like it after clearing browser and site cache
    3.) still there
    4.) the spacer in your builder is not adjusting with a retina ipad (small one) when turned landscape with the spacer set to only desktop in responsive options.

    #297931
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details? Please also add a WP login for us to take a closer look.

    Thanks.

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