Double-click Navigation

[Eric_Hillerns]

In mobile version (responsive only) for iPhone, in main menu (dropdown), user must double-click link in order to navigate to a page. A single click (unless a page has been visited) is unresponsive. We have had complaints from customers not realizing that a double-click is necessary. This is the case with both sites (responsive only) listed below on iPhone. Please help.

http://www.eveshamwood.com
http://www.hadenfig.com

Kind regards,
Eric

[David Martin – Support]

Hi Eric,

I can replicate this on my iPhone6 both on your site and on the demo site.

I have reported this back to the team for further investigation.

Cheers,
David.

[Eric_Hillerns]

Thanks, David. Surprised that I only saw one other mention of this in the support forums and I didn’t see any indication of a resolution. Do you have an idea of when I might hear back?

[Eric_Hillerns]

Hi guys,

Looking for some resolution here. Any ideas of how to fix the double-click issue?

Many thanks!

Kindly,
Eric

[David Martin – Support]

Hi Eric,

Sorry for the delay, I was not working over the weekend.

This looks to be caused by the active/hover color differences on the menu link item on an iPhone.

Can you please add this CSS to your theme option panel:

@media only screen and (max-width: 767px) {
    nav .menu ul li:hover > a {
        color: inherit!important;
    }
}

Thanks,
David.

[Eric_Hillerns]

Hi David,

Thank you, but it didn’t seem to resolve the issue.

I only tested on http://www.hadenfig.com. You might take a look. The interesting thing is that it’s not only a double-click that is required on the same link (and that’s not yet resolved here), but ALSO that if you click on one link (any link the first time) it doesn’t respond. But if you click on another after clicking on any other link, the second link click responds (even if you haven’t clicked it before). Odd behavior.

Thoughts?

Kind regards,
Eric

[Eric_Hillerns]

Hi guys,

Any thoughts here? Doing my best to get this final, pesky, lingering item off of my to-do lost. Any further assistance would be delightful. Thank you!

Best,
E

[David Martin – Support]

Hi Eric,

Can you add your login details so I can adjust that CSS and test it quicker, that should work as it is a known fix.

Thanks.

[Eric_Hillerns]

Hi David,

My apologies. Do you want my log-in details for my Flexform account or for my host (MediaTemple)? And when you clarify, do I just send those as a private reply?

Thank you.
E

[David Martin – Support]

Hi Eric,

Your WP admin for Flexform please, sure – click “Set as private reply”.

Thanks,
David

[Eric_Hillerns]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

unfortunately wasn’t already possible to check in on Friday. I tried the credentials in both sites and they didn’t worked.

Can you check this?

Thanks

-Rui

[Eric_Hillerns]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[Eric_Hillerns]

This reply has been marked as private.