New Landing › How can we help? › Atelier › Disqus comment system disappears for ever post

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    Posted in: Atelier
  • June 19, 2015 at 9:19 am #186163
    meldesk
    Member
    Post count: 11

    Hi Swift,

    Disqus comment system keeps disappearing for every post I make. It’s starting to get very annoying.

    At first it works fine, meaning as soon as I hit publish and the post is live, but then the next day the entire Disqus comment section is gone. So people manage to comment for the first day.

    I have tried 2 Disqus plugins so far, the official one and Disqus Conditional Load by Joel James. Same thing happens every time.

    Can you please help me fix this issue?

    June 19, 2015 at 7:30 pm #186480
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    What do you have in WordPress Discussion settings?
    https://codex.wordpress.org/Settings_Discussion_Screen

    If it works for one something is pruning it? There is an option to remove comments with more than “X” days.

    -Rui

    June 20, 2015 at 9:11 pm #186598
    meldesk
    Member
    Post count: 11

    Hi Rui,

    Thanks for your fast reply.

    That is exactly what was the problem (close comments on articles older than “X”)

    Best Regards,

    Nic

    June 22, 2015 at 1:24 am #186727
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    -Rui

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