New Landing How can we help? Atelier Display ERROR on shop page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #236795
    skullo27
    Member
    Post count: 217

    Hi,please see screen grab, I get some weird code when you mouse over the product on woocommerce pages. This happens in Safari and Firefox, but not Chrome… It is a production site so need to fix ASAP. I have not upgraded to WP 4.4 yet, could this be the cause?

    thanks
    Sam

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    #236800
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try making all updates, wordpress/theme/plugins and let us know if the issue remains

    – Kyle

    #236807
    skullo27
    Member
    Post count: 217

    Hi, I updated to wordpress 4.4 and cleared browser / CDN / WP Rocket cache and the error is still the same.

    Please help…

    thanks.

    #236809
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That JS error is caused by a tracking code. What Google Analytics click/event tracking are you using? Have you modified any theme JS?

    Thanks.

    #236813
    skullo27
    Member
    Post count: 217

    Hi David, no modifications what so ever… I am using the below tracking plugins:

    Google Analytics by Yoast
    Yoast SEO
    Woocommerce Adwords Conversion Tracking – Version 1.0.1 | By Víctor Falcón
    WooCommerce Conversion Tracking – Version 1.0 | By Tareq Hasan
    WooCommerce Google Analytics Integration – Version 1.4.0 | By WooThemes

    Are you able to tell me which one is the cause?

    thanks

    #236817
    David Martin – Support
    Moderator
    Post count: 20834

    Unfortunately not, please disable each one at a time and re-test the page. I’d disable the cache when testing this.

    Thanks.

    #236824
    skullo27
    Member
    Post count: 217

    Hi David, so I found the issue… I had turn on advance ecommerce in analytics…

    Enable Enhanced eCommerce
    Enhanced eCommerce allows you to measure more user interactions with your store, including: product impressions, product detail views, starting the checkout process, adding cart items, and removing cart items. Universal Analytics must be enabled for Enhanced eCommerce to work. Before enabling this setting, turn on Enhanced eCommerce in your Google Analytics dashboard.

    This is in the yoast google analytics plugin.

    Maybe you can look into it from your side as I am sure many users use this plugin.

    Thanks
    Sam

    #236826
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Sam,

    This is a plugin issue, the theme does not control this.

    Thanks.

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