New Landing › How can we help? › Themeforest Theme Support › Neighborhood › disable scroll in product detail page

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    Posted in: Neighborhood
  • May 30, 2014 at 4:17 am #78879
    tonywong
    Member
    Post count: 80

    hi, the zoom feature often interfere with product image scroll, preventing it from scrolling. how do i solve this or disable the scroll?

    pse see attached.

    May 30, 2014 at 8:01 am #78914
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please could I see your link? I do not get this issue on my demo

    – Kyle

    May 30, 2014 at 8:03 am #78916
    tonywong
    Member
    Post count: 80

    http://honk.sg/product/moving-wooden-puzzle-game/

    May 30, 2014 at 8:16 am #78927
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Which zoom are you using? It seems you are using both somehow?

    – Kyle

    May 30, 2014 at 8:24 am #78932
    tonywong
    Member
    Post count: 80

    i only turn on the zoom from woocommerce setting. see attached. is there other zoom i am not aware?
    when i turn it off. i can scroll fine.

    May 30, 2014 at 8:30 am #78938
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That attachment does not show the zoom setting? Please can you provide me a login so I can check and try and resolve the issue

    – Kyle

    May 30, 2014 at 8:35 am #78940
    tonywong
    Member
    Post count: 80

    username: knoh
    password: zaq12wsx

    May 30, 2014 at 8:53 am #78945
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please check now

    – Kyle

    May 30, 2014 at 9:00 am #78948
    tonywong
    Member
    Post count: 80

    hi kyle, i still want to keep the woocommerce zoom, because the shot we have taken is meant for close zoom.

    May 30, 2014 at 9:07 am #78949
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok then turn it back on, I will pass this on to the developer to look at because the behaviour is unusual

    – Kyle

    May 30, 2014 at 9:08 am #78952
    tonywong
    Member
    Post count: 80

    thanks.

    May 30, 2014 at 10:53 am #79027
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Fixed this for the next update, thanks for the request!

    – Ed

    June 19, 2014 at 2:28 pm #83823
    tonywong
    Member
    Post count: 80

    hi, the problem is still happening when i test it with the google chrome browser. the rest with IE and firefox is good. please advise.

    June 19, 2014 at 2:28 pm #83824
    tonywong
    Member
    Post count: 80

    i already update the theme to 1.8

    June 20, 2014 at 11:06 am #84054
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Your site is returning a not-found error? Make sure you’ve cleared your chrome browser cache, as you’ve said it’s working in the other two browsers.

    – Ed

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    Posted in: Neighborhood
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