New Landing › How can we help? › Atelier › Disable fade effect

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    Posted in: Atelier
  • September 7, 2015 at 10:19 am #210804
    luca01
    Member
    Post count: 48

    Hi.
    I’m having products visualisation in some browsers.
    I think the problems are caused by the fade/alpha visualisation when the products appear.
    Is there any way to disabled that effect?
    Please let me know.
    Thanks.
    luca.

    September 7, 2015 at 10:39 am #210812
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you specify theses situations with some screenshots showing the problem? Also in what specific browser you are getting these issues.

    Try also to clear the browser caches.

    -Rui

    September 7, 2015 at 10:47 am #210817
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 8, 2015 at 11:12 am #211234
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) You will need to update the theme version, then 2) update the plugin Swift Framework. This will resolve the issues.

    Whilst you do this, please disable any caching plugins and then empty your browser cache.

    – David.

    September 15, 2015 at 2:59 pm #213184
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 15, 2015 at 4:11 pm #213222
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 15, 2015 at 7:27 pm #213327
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Luca,

    That screenshot from your customer seems a cache problem in his browser.
    Tell him to clear the browser cache and try in a different browser.

    -Rui

    September 16, 2015 at 7:49 am #213387
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 16, 2015 at 10:39 am #213485
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s displaying fine for me in Safari 8
    https://www.dropbox.com/s/iktg5r5wlhf6jr9/Screenshot%202015-09-16%2010.38.58.png?dl=0

    Please note that can also exist cache at a router level where your customers are accessing to the site.
    If it’s displaying fine for me and in other browsers then definitely it’s a cache issue.

    -Rui

    September 16, 2015 at 11:38 am #213548
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 16, 2015 at 11:52 am #213552
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Regarding the zoom only in the 1st image that’s an identified issue that will be fix for the next update.

    Regarding the images being blurry is because they are smaller than the respective dimensions that thy are being displayed.

    https://www.dropbox.com/s/7dl56kket82p7qq/Screenshot%202015-09-16%2011.50.51.png?dl=0

    You need to upload bigger images and regenerate the thumbnails using this plugin.

    Regenerate Thumbnails

    -Rui

    September 16, 2015 at 3:22 pm #213686
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 16, 2015 at 3:25 pm #213687
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Apologize, the sub menus are displaying fine for me in Safari.
    https://www.dropbox.com/s/ho7u3h7990h29u1/Screenshot%202015-09-16%2015.26.11.png?dl=0

    How they look on yours?

    -Rui

    September 17, 2015 at 12:03 pm #214083
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
    September 17, 2015 at 2:02 pm #214166
    luca01
    Member
    Post count: 48
    This reply has been marked as private.
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    Posted in: Atelier
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