New Landing › How can we help? › Themeforest Theme Support › Uplift › Demo import missing the menus

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    Posted in: Uplift
  • September 5, 2016 at 3:44 pm #290623
    David Martin – Support
    Moderator
    Post count: 20834

    Ok thanks – I will need to ask my colleagues for a second opinion.

    September 5, 2016 at 4:44 pm #290637
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Never saw a situation like this one and I have dealt with several import issues, not sure if there is anything corrupt in the database that is stopping the menu items from being imported. It doesn’t work even using the xml file with the default WordPress importer.

    Do you have any other wordpress site where the demo import can be tested? Or can this site be reseted using WordPress Reset Plugin?

    -Rui

    September 5, 2016 at 5:17 pm #290640
    zalguod
    Member
    Post count: 17

    You can reset it. But I did it and got the same results.

    September 5, 2016 at 5:25 pm #290645
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case it’s it possible to create from scratch a new staging site so I can install the theme and run the demo importer?

    -Rui

    September 5, 2016 at 5:58 pm #290654
    zalguod
    Member
    Post count: 17

    Hi, I’ve installed wordpress from scratch with a new DB. Check it.

    []’s

    September 5, 2016 at 6:03 pm #290655
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    September 5, 2016 at 6:22 pm #290656
    zalguod
    Member
    Post count: 17

    Sorry about that. Try again.

    September 6, 2016 at 5:07 pm #290819
    zalguod
    Member
    Post count: 17

    I’ve commented out the line giving the error.

    September 9, 2016 at 3:21 pm #291286
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t figure out why this happens, never experience it before and can’t replicate it. We also have WPengine installs and we never had this problem, maybe it’s something specific with your install (database options or any server settings)

    We could help you building the menu you need if you want.

    -Rui

    September 14, 2016 at 6:35 am #291735
    zalguod
    Member
    Post count: 17

    If you want to replicate it just do what I did:
    – Create a Ubuntu instance on AWS (t2.micro instance) and make a stock installation using https://serverpilot.io/ (pick PHP7)
    – Setup a MariaDB RDS instance (t2.micro), stock configuration
    – Connect the WordPress to the RDS instance

    With this setup, you are under free tier, so there will be (almost) no cost in the first year.

    []’s

    September 16, 2016 at 11:59 pm #292244
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @zalguod

    I’m not sure this is to do with the theme, we are completely unable to replicate it locally. Can I try giving you the XML to import yourself and see if you are able to get the menu items by using the standard WordPress import?

    Here it is: http://swiftideas.d.pr/GTPc/4gKJtuv3

    or this is a reduced version: http://swiftideas.d.pr/za8c/3QAtTsSN

    – Ed

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