New Landing How can we help? Themeforest Theme Support Dante Demo data not importing

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Dante
  • #147695
    consummate
    Member
    Post count: 17

    Followed all instructions to import data.
    Installed the WordPress importer under “tools”
    Tried both “dante_demo-content.xml” and “dante_demo-content-alt.xml”
    No success on either. Is there something else I need to know about install that isn’t in the video instructions?

    Thanks.

    #147710
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you check if any image or page/post was imported?
    Did you get any error message?

    Due to the number of images the import process could be executed several times until receiving the final message “It’s done”

    -Rui

    #147715
    consummate
    Member
    Post count: 17

    Thanks for the help!

    “it’s done” has never shown up. Safari remained stuck on step 2 of import process for 30 minutes both times with “dante_demo-content.xml”

    “dante_demo-content-alt.xml” completed but with a list of upload errors.

    If I go to settings > reading, and select “Home One: Landing” and save changes, the error below shows up in the page, but most other elements are there.
    “Revolution Slider Error: Slider with alias homeslider not found.”

    If do the same but select “Home Five: One Page Wonder”
    The same error:
    Revolution Slider Error: Slider with alias homeslider not found.
    And several content containers are empty.

    Should I attempt upload again?

    I bought the Pivot template last night and had zero upload problems. He built import function into appearance > Customize, on the main dashboard menu. It worked much better than this is working. Is that in future update plans?

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    #147718
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide me access to check things?

    Regarding the import process this is done by the WordPress import plugin, nothing related to the theme.

    In our 2 latest themes we have our importer plugin to avoid these problems in WordPress Importer.

    -Rui

    #147719
    consummate
    Member
    Post count: 17

    I’ll need that input page again, or a secure way to send access to you.

    Thanks!

    #147720
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just check the private reply option in your reply. Only the support team can see it’s content.

    -Rui

    #147721
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just check the private reply option in your reply. Only the support team can see it’s content.

    -Rui

    #147722
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147877
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks, but also need the site url.

    -Rui

    #147958
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147963
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem, happens the same to me.
    You have there other page content, can I clear those pages or it’s important to you?

    -Rui

    #147964
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147965
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147973
    consummate
    Member
    Post count: 17

    I went to check on your progress just now and got a 503 service unavailable error.

    #147975
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
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