New Landing How can we help? Themeforest Theme Support Dante Demo data not importing

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Dante
  • #147695
    consummate
    Member
    Post count: 17

    Followed all instructions to import data.
    Installed the WordPress importer under “tools”
    Tried both “dante_demo-content.xml” and “dante_demo-content-alt.xml”
    No success on either. Is there something else I need to know about install that isn’t in the video instructions?

    Thanks.

    #147710
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you check if any image or page/post was imported?
    Did you get any error message?

    Due to the number of images the import process could be executed several times until receiving the final message “It’s done”

    -Rui

    #147715
    consummate
    Member
    Post count: 17

    Thanks for the help!

    “it’s done” has never shown up. Safari remained stuck on step 2 of import process for 30 minutes both times with “dante_demo-content.xml”

    “dante_demo-content-alt.xml” completed but with a list of upload errors.

    If I go to settings > reading, and select “Home One: Landing” and save changes, the error below shows up in the page, but most other elements are there.
    “Revolution Slider Error: Slider with alias homeslider not found.”

    If do the same but select “Home Five: One Page Wonder”
    The same error:
    Revolution Slider Error: Slider with alias homeslider not found.
    And several content containers are empty.

    Should I attempt upload again?

    I bought the Pivot template last night and had zero upload problems. He built import function into appearance > Customize, on the main dashboard menu. It worked much better than this is working. Is that in future update plans?

    Attachments:
    You must be logged in to view attached files.
    #147718
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide me access to check things?

    Regarding the import process this is done by the WordPress import plugin, nothing related to the theme.

    In our 2 latest themes we have our importer plugin to avoid these problems in WordPress Importer.

    -Rui

    #147719
    consummate
    Member
    Post count: 17

    I’ll need that input page again, or a secure way to send access to you.

    Thanks!

    #147720
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just check the private reply option in your reply. Only the support team can see it’s content.

    -Rui

    #147721
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just check the private reply option in your reply. Only the support team can see it’s content.

    -Rui

    #147722
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147877
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks, but also need the site url.

    -Rui

    #147958
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147963
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem, happens the same to me.
    You have there other page content, can I clear those pages or it’s important to you?

    -Rui

    #147964
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147965
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
    #147973
    consummate
    Member
    Post count: 17

    I went to check on your progress just now and got a 503 service unavailable error.

    #147975
    consummate
    Member
    Post count: 17
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 21 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register