Demo Content Importer takes another site down

[torb]

I have asked about this before, but as you said in my other thread; this is not a problem with the theme…

BUT

I have now moved my site to another ISP, set up everything from scratch, and everything works perfectly before importing the demo content for Shop Three. The site is practically not responding anymore after the import has failed to finish. Good thing I made a backup before importing the content. From a customer perspective, the importer IS a part of the theme, so I would actually have taken this seriously if it was me offering the importer as part of my product.

ERROR CODE from webserver: ERR_EMPTY_RESPONSE

[torb]

For reference, my old thread: http://support.swiftideas.net/forums/topic/import-of-demo-content-after-upgrading-to-1-54/

[Kyle – SUPPORT]

Hi

Still.. this is not a theme issue, it can only be something to do with your host/server setup. To prove the point, please create a site on localhost and run the importer, if you don’t get the same issue, then it is clearly your host

– Kyle

[torb]

OK.

We do not have to agree – this is the fourth server and the second host (the last one is a VPS with full access to every setting) – all of them failing to import the demo content and stalling the server due to database problems. Maybe it actually is all my servers on both hosts. But it is unlikely. I was not even able to restore the table postmeta from the backup after trying to import the demo content. It is in my opinion very clearly something the importer does with the database during import. We can agree this has got nothing to do with the theme if you say the importer is not part of your theme. From a customer point of view I disagree – the importer is something you highlight as a mean to get a “head start” setting up the theme in your communication to the buyers. Even after I remove your theme, the site is left almost no-responding due to database problems. I have set this up four times on four different servers with two different hosts. I have no problems with your theme or other themes before importing the demo content. After the failed attempt (because it never finishes), the site is almost non-responding, even though I remove your theme (physically through FTP). I am not able to repair the database with existing plugins from the WP marketplace, I am not able to repair the database with “repair.php”, I am not able to restore the database from a backup taken 5 minutes before starting the importer. The problems has in my opinion something to do with the fact my woocommerce database is not empty before import.

I think it is to easy to say this has nothing to do with you, but I move forward WITHOUT IMPORTING THE DEMO CONTENT this time, and I am very content with the help I have gotten on my other issues.

Best wishes.

[Kyle – SUPPORT]

Ok no problem, however I will get the developer to check this and confirm if it is down to hosting or not

– Kyle

[Swift Ideas – Ed]

Hi @torb,

Our plugin uses the standard WordPress Importer plugin (we just extend it to add the theme options/colours/widgets importing). This is how I’m sure that nothing specific to the plugin is causing the issues. I can only assume that your hosting setups you have don’t have the capacity/performance to deal with the size of the database after the import.

Have you contacted any of the hosts after the import when you experience the slowdown, to see what they have to say about the issue?

– Ed

[torb]

I have been in constant contact with the host, which have been more than helpful to rise the memory limit to 1,5 GB and upload size to 256 MB, among other things.

There is no issues whatsoever before starting the import of demo content. Import of Theme options, Widgets and Color options goes without problems, I am talking about “Demo Content” which goes to the database.

[Swift Ideas – Ed]

If you like I can provide the demo content xml fresh from export, for you to use the standard WordPress Importer – I’m sure the same thing will happen.

Do your host have any comments on where the issue lies?

– Ed

[torb]

“In the theme” 😉

Thank you for the xml offer, but I will move forward with what I got now and not risk having to rebuild the site again. I guess it has got something to do with my existing data / import of the demo data and will leave it with that.

Have a nice weekend!

[torb]

The only reason I wanted the demo content in the first place, was to have a starting point for the front page; it is easier to edit the slider etc than to start from scratch.

[Swift Ideas – Ed]

Thanks @torb – you too.

– Ed