Dante testimonial cite image not showing

[ngem]

Hello. No matter what I do I cannot get the testimonial cite images to show. They all show up when editing the page, but never on the testimonials page.

What can I do?

Thanks!

[ngem]

As an update, one image seems to work. Both images are the exact same format and size (png). I don’t understand why one image would work, but another will not?

[Kyle – SUPPORT]

Hi

Please could I see a link?

– Kyle

[ngem]

Hi Kyle,

The link is here

Currently, Ken Nichols has a photo attached; however, there is nothing in the DOM. I am currently running version 2.5 of the template, and will upgrade soon to see if it fixes it.

When I edit the testimonial, the cite image is clear. When I change the cite image to the same as Paul McGinley’s it shows up fine. For some reason, only Paul McGinley’s photo works. No other photo in my media library works on any testimonial; however, Paul McGinley’s works great on any testimonial.

Very strange.

Thanks,
Aaron

[Mohammad – SUPPORT]

Hi,
Please upgrade to latest version 2.61 of theme first and check for issue.
Thanks 🙂
With Best Regards
Swift Ideas

[ngem]

Hi all. I believe I am now running the latest version of the template.

[dante]$ grep -i 2.61 *
style.css: Version: 2.61

Unfortunately, the testimonial cite image for Ken Nichols is still now showing.

The specific asset being loaded into the cite image is here:
Asset

I’ve also attached a screenshot showing how the testimonial is set up.

I’m not sure why it (or any asset other than the Euro Trophy image) won’t show.

Thanks,
Aaron

Attachments:

You must be logged in to view attached files.

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us an url of your site and some admin credentials so we can take a look? Please send it using the private reply option.

– Rui

[ngem]

That’s going to take some time for me to provide. The URL is listed above, but the admin credentials will take a while.

One question, I can’t use the theme auto update so I unpacked the theme manually. Were there any scripts or database changes that needed to occur with the 2.5 to 2.61 upgrade? I couldn’t find instructions on how to manually update the theme.

Thanks.

[ngem]

Hi. You can access the site here.

http://home.hunter.cx/

You can into the back end by visiting
http://home.hunter.cx/wp-admin
user: admin
pass: SuperCurry69

Thanks,
Aaron

[Mohammad – SUPPORT]

Hi,
In which specific page url the testimonial images are not displaying? I want a page with testimonial so i can check the issue easily.
Thanks 🙂
With Best Regards
Swift Ideas

[ngem]

The page is called “Testimonials”. It is a sub menu of about. I cannot get the images to show. Specifically Ken Nichols.

Thanks.

[ngem]

http://home.hunter.cx/testimonials/

[Mohammad – SUPPORT]

Hi,
Please install this plugin to me https://wordpress.org/plugins/wpide/ so i can debug issue easily.
Thanks

[ngem]

The plugin is installed and activated.

Thanks.

-Aaron

[Mohammad – SUPPORT]

This reply has been marked as private.