Customizer Pinpoint

[johnlalor]

I went into the customizer pinpoint and the panel that show the web page is not functioning propoerly. It seems to be repeating itself.

this error message appeared:

Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.This includes make eliminates the revolution slider libraries, and make it not work.To fix it you can:    1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.    2. Find the double jquery.js include and remove it.

 

I cannot find the slide settings and have no idea what point 2. means

 

can you help

thanks

 

John

[Cosmin – SUPPORT]

Hi John,

Do you have any active plugins? Try disabling them one by one, it sounds like one of them is breaking the slider plugin.

Regards,
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Cosmin
Support Assistant

[johnlalor]

Ok i will try that now. The slider is working ok on the site its just in the Customiser area.

 

 

[johnlalor]

Hi i deactivated the plugins but still cannot get the customiser to work. The whole page just slows down and the page locks and i can t use the left handle panel

Any ideas.

[johnlalor]

Sorry I think I have narrowed it down to the QuForm plugin. But still would like to use that is there anyway i can?

John

[Cosmin – SUPPORT]

If the plugin is doing something that’s conflicting with the Customizer, then maybe just disable it when you need to use the Customizer.

Regards,

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Cosmin
Support Assistant

[johnlalor]

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[Cosmin – SUPPORT]

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[johnlalor]

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[Cosmin – SUPPORT]

Can you please try and upadte Pinpoint to the latest version first?

Also, are there any special .htaccess edits on your server? The preview of the site loads in an iframe when using WordPress’ Customizer, and if you notice, it keeps loading your site inside the site itself – that’s definitely wrong.

Regards,
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Cosmin
Support Assistant

[johnlalor]

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[Cosmin – SUPPORT]

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[johnlalor]

yes same host

same plugins. The Cha-cambodia .org has woocommerce and quforms that the other site hasn’t and also I am using tabs on the front page which the other site doesn’t have.

John

[Cosmin – SUPPORT]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi John,

Pretty sure we discussed this over email, and the issue was the tabs on the homepage?

Looking to hopefully get a fix for this into the next update.

– Ed