Customize not loading or working (endless spooling blank page

[Diana]

Hi there,

For some reason my Customize Option on Flexform will not load. Simply a blank page with endless spooling of the circle. (See picture below.) All is updated – can’t figure out the problem??

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[Mohammad – SUPPORT]

Hi,
It seems any plugin issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

Thanks
Mohammad

[Diana]

Thanks Mohammed! I will give that a try first and let you know 🙂

[Kyle – SUPPORT]

No problem

[Diana]

Hey there,

Okey. I had a look see at what plug ins might be affecting the site and followed your instruct. I was using this:

{The Ultimate Photo Widget for Flickr, Tumblr, and Pinterest is intended to create a means of retrieving photos from various popular sites and displaying them in a stylish and uniform way. The Ulimate Photo Widget is currently capable of retrieving photos from Flickr, Tumblr, and Pinterest and displaying them in three styles styles: vertical, tiles, and slideshow. This lightweight but powerful widget takes advantage of WordPress’s built in JQuery scripts to create a sleek presentation that I hope you will like.

Version 2.0.2.3 | By Eric Burger | Visit plugin site}

Which seemed to be the culprit – its now deactivated. So I tried using the Swift Framework Flickr Widget but it refuses to work? (See screen shot attached) – any ideas?? And yes, I can now edit the Customize Colour panel again. Also I can’t activate Jetpack by WP – says “site_inaccessable” when I tried to activate it again?

Attachments:

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[Mohammad – SUPPORT]

Hi,
Jetpack is not working because your site is not public. I am getting Sucuri WebSite Firewall – CloudProxy – Access Denied. Deactivate it and check for jetpack.
Thanks
Mohammad

[Diana]

Hi there,

Ok. I am speaking with Sucuri on what the issue is now. I’ll let you know if there is anything further.

Thanks, Di

[Mohammad – SUPPORT]

Hi,
Let us know your feedback.
Thanks
Mohammad

[Diana]

Quick Q: Mohammed, Sucuri has asked where you are based as I have a lot of countries blocked out. If Flexform/Swift Ideas are on a blocked country list, then that might be part of the problem. They have also asked if you can copy the entire error message and send it to me that would be great – also like, where on the site did the message crop up so they can navigate it?

Thanks again,

Di

[Diana]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Whats your twitter login username?
Thanks
Mohammad

[Diana]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
I am not able to access this website. I get this message.

Sucuri WebSite Firewall – CloudProxy – Access Denied
What is going on?
You are not allowed to access the requested page. If you are the site owner, please open a ticket in our support page if you think it was caused by an error: https://support.sucuri.net. If you are not the owner of the web site, you can contact us at [email protected]. Also make sure to include the block details (displayed below), so we can better troubleshoot the error.
Block details

Your IP: Loading…
URL: http://www.dianahancock.com/wp-login.php
Your Browser: Loading…
Block ID: GEO02
Block reason: Access from your Country was disabled by the site administrator.
Time: Loading…
Server ID: cp446

Sucuri CloudProxy

CloudProxy is the WebSite Firewall from Sucuri. It stands between your site and the rest of the world and protects against attacks, malware infections, DDOS, brute force attempts and mostly anything that can harm it.

Not only that, but your sites get cached, speeding it up quite a bit. Interested? Visit https://sucuri.net/website-firewall

Thanks
Mohammad

[Diana]

Thanks Mohammed – most appreciated. I will close my ticket and contact Sucuri in that case. Thanks for your help.

Kind Regards, Diana

[Mohammad – SUPPORT]

Hi,
You most welcome. Glad 🙂 to help you.
Mohammad