New Landing › How can we help? › Atelier › Customers cannot add products in shopping bags. Pls help

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    Posted in: Atelier
  • June 18, 2015 at 6:38 am #185665
    Patipada
    Member
    Post count: 116

    Hi,

    Since 2 days I am live with the new Atelier theme at http://www.patipada.nl but I have a problem. I don’t receive any orders anymore (normally about 5 a day).

    Today I received 2 email from customers who add something to there shopping bad. But when visiting the shopping bag view, the shopping bag is empty.

    I tried this myself, but I see no problems.

    Does anybody have an idea what the problem (and solution) might be?

    I need your help! 🙂

    Thanks!

    Gerjan

    June 18, 2015 at 8:19 am #185690
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s odd, it’s working fine for me

    Can you update to the latest version of the theme and ask the customer to try again

    – Kyle

    June 18, 2015 at 11:38 am #185789
    Patipada
    Member
    Post count: 116

    Hmm.. strange. I have updated to the newest version of the theme. But the client still haves the same error. She tried to put items in the shopping cart in Firefox and Chrome.
    Because I don’t have this problem it is hard to debug. Do you have any other suggestions?

    June 18, 2015 at 12:21 pm #185808
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Do you have any cache plugin? If so try to purge the cache.
    Can you tell them to clear the cache and try again?

    -Rui

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