Custom font not converting/rendering on site.

[grapelondon]

Hello,

I have uploaded the custom font ‘Monotype Modern Std Extended’ for Headers <H1> and <H2>. Unfortunately these are not loading properly. Please see attachments for what the font should look like. I have also included the correct font zip file.

My host says the error is as follows:

Error: Connection timed out after 60002 milliseconds<br><br>Your font could not be converted at this time. Please try again later. The only file(s) imported were those uploaded. Please refresh the page to continue (making note of any errors before doing so, please).

Can anyone offer a solution to get this font to convert and show properly on the site. It used to work, but something has suddenly stopped working and I can’t figure out what it is. I can forward your response to my host if necessary.

Thanks you.

Attachments:

You must be logged in to view attached files.

[David Martin – Support]

Hi,

This is caused by the Redux powered theme options panel, in particular their font extension.

We have informed them of this error and are awaiting a response from them.

Thanks.

[grapelondon]

Thanks David.

Someone suggesting copying the following into this file – http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/fonts.css

@font-face {
font-family:’Monotype Modern Std Extended’;
src:url(‘http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/custom/Monotype Modern Std Extended/Monotype-modern-std-extended.eot?8natnz’);
src:url(‘http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/custom/Monotype Modern Std Extended/Monotype-modern-std-extended.eot?8natnz#iefix’) format(’embedded-opentype’),
url(‘http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/custom/Monotype Modern Std Extended/Monotype-modern-std-extended.ttf?8natnz’) format(‘truetype’),
url(‘http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/custom/Monotype Modern Std Extended/Monotype-modern-std-extended.woff?8natnz’) format(‘woff’),
url(‘http://www.grapelondon.com/wp-content/uploads/redux/custom-fonts/custom/Monotype Modern Std Extended/Monotype-modern-std-extended.svg?8natnz#Monotype Modern Std Extended’) format(‘svg’);
font-weight: normal;
font-style: normal;
}

I’ll try that whilst I wait to hear from Redux.

Thanks

[David Martin – Support]

Thanks, we have again chased them up today – Thanks for your patience.

– David.

[grapelondon]

Hi David,

Thanks for your previous update. Any news on this? I’m keen to get this fixed as soon as possible.

Thanks,
P

[Kyle – SUPPORT]

I will forward this to the developer for you, not sure if we got a reply from them

– Kyle

[grapelondon]

Thanks Kyle

[Swift Ideas – Ed]

Hi @grapelondon

Can you try re-uploading the font – have spoken to Redux and they’ve said the conversion service should be back to fully functional now.

– Ed

[grapelondon]

Hi Ed.

Still no luck. The Redux conversion thing seems completely broken? No custom font I upload renders properly. For the timebeing I’ve had to using the Google Font- Old Standard TT but this isn’t ideal.

Am I doing something wrong with the file upload? Is there anything I need to upload directly into the folders via FileZilla?

[Swift Ideas – Ed]

I’ll check that font file you’ve uploaded locally and let you know what’s up.

– Ed

[grapelondon]

I’ve deleted the font file from the theme now, shall I re-upload? I’ve also attached the file into this thread somewhere above incase you would like to upload directly?

[Swift Ideas – Ed]

Just tested your attached font file locally, and all worked perfectly for me – if you try re-uploading, do you still get errors? If so can you confirm the errors?

Thanks.

– Ed

[grapelondon]

Thanks David, I just uploaded again and it’s working now. Relieved!

Is it ok to upgrade to WordPress 4.4? My site won’t change/ delete the theme customisations/ go back to square 1 will it?

Many thanks.

[Swift Ideas – Ed]

No problem.

As long as you haven’t changed any of the theme files directly (php/css etc) then you’re fine to update.

– Ed