New Landing › How can we help? › Cardinal › Custom CSS/JS option is not working

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    Posted in: Cardinal
  • August 14, 2014 at 7:03 pm #101221
    pixel8creatives
    Member
    Post count: 7

    Hi,

    I have a simple problem ie. when i click on the Custom CSS/JS button in the theme options menu i cannot see the place where i can add a code. It has just disappeared.

    Plz solve this prob
    Thank You

    August 14, 2014 at 7:12 pm #101225
    Anonymous
    Inactive

    I’m having a similar problem here too: scrollbar disappears in Firefox and I can’t see beyond line 25.

    August 15, 2014 at 2:17 pm #101459
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Will get the developer to check this, had a few people with the issue

    – Kyle

    August 16, 2014 at 1:36 am #101593
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey guys,

    I’ve checked this out locally and can’t find any faults – I can only assume it may be something to do with a plugin conflict.

    Can you possibly try disabling any active plugins, to see if that resolves the issue?

    – Ed

    August 16, 2014 at 1:39 am #101595
    Anonymous
    Inactive

    Here the scrollbar appears… but this just scroll until a determined line and don’t goes further. :/

    Tomorrow I’ll try to disable and re-enable the plugins.

    August 16, 2014 at 3:35 am #101604
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Let us know when you’ve tried that.

    – Ed

    August 16, 2014 at 9:56 pm #101649
    pixel8creatives
    Member
    Post count: 7

    Tried deactivating all the plugins.

    Still does not work

    August 17, 2014 at 10:38 am #101676
    alhakim
    Member
    Post count: 69

    same here, custom css not working anymore.

    August 17, 2014 at 8:57 pm #101728
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The redux team are checking this issue out, have only seen it happen in rare cases – I can’t personally replicate on our sites.

    – Ed

    August 19, 2014 at 10:54 pm #102472
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Any chance either of you can provide me with FTP access to investigate this?

    – Ed

    August 21, 2014 at 12:40 pm #103054
    Anonymous
    Inactive
    This reply has been marked as private.
    August 21, 2014 at 1:59 pm #103078
    alhakim
    Member
    Post count: 69

    you still need a FTP / WP Login?

    August 21, 2014 at 4:10 pm #103129
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Thanks @davideassis – looking into it now.


    @alhakim     – think we’re good. Send me an email via: http://themeforest.net/user/swiftideas and then I’ll provide a fixed build once we have one.

    – Ed

    August 25, 2014 at 7:31 pm #103867
    alhakim
    Member
    Post count: 69

    just send you an email.
    thanks in advance!

    August 25, 2014 at 9:01 pm #103882
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just replied!

    – Ed

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