New Landing › How can we help? › Themeforest Theme Support › Neighborhood › csv upload and custom attributes

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    Posted in: Neighborhood
  • August 20, 2014 at 8:16 pm #102806
    Holly & Trisha
    Member
    Post count: 54

    Hi there

    We have thousands of products to upload, so as you can imagine, we upload them using a feed. Unfortunately, whenever we upload the feed with custom attributes, although the custom attributes seem to upload fine and are visible, they do not actually work for filtering. It’s as if when the attribute is uploaded by hand it is recognised, but NOT when uploaded as a csv.

    I have attached an image of both:

    1. What a functioning manually uploaded custom attribute looks like (grey with an x)
    2. What a non-functioning csv feed uploaded custom attributre looks like (pure text)

    We are pretty sad about this as the custom attribute is one of the most interesting aspects of the theme and we really hope we can make it work with a csv upload as inputting all the products individually isn’t really viable.

    Thanks in advance !

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    August 21, 2014 at 9:08 am #102959
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    This is something you would need to go to WooCommerce support about as it is not an issue with the theme.

    – Kyle

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