New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Covered photos in shop mobile page

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    Posted in: Neighborhood
  • November 21, 2015 at 4:38 pm #230408
    Spaeman
    Member
    Post count: 36

    Hi
    the problem is back….on a mobile the product images on the shop page don’t display properly
    it’s the same fault as before, back again
    please advise what i need to do to fix it and prevent it form repeatedly happening
    thanks

    November 23, 2015 at 8:20 pm #230770
    Spaeman
    Member
    Post count: 36

    please reply
    the images have all reverted to displaying how they did before which is wrong
    how do we fix it permanently please?
    thanks

    November 24, 2015 at 9:27 pm #231086
    Spaeman
    Member
    Post count: 36
    This reply has been marked as private.
    November 25, 2015 at 6:22 pm #231354
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What is the issue you experience, I see everything looks fine here: http://gembox.co.nz/shop/.

    Please clear your browser/plugin cache?

    Thanks,
    David.

    November 25, 2015 at 8:07 pm #231377
    Spaeman
    Member
    Post count: 36
    This reply has been marked as private.
    November 25, 2015 at 8:22 pm #231380
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Those were the details you added above, under Site Information?

    I cannot access your site, please contact your host. This is the error I get: This webpage is not available -ERR_NAME_NOT_RESOLVED.

    Thanks.

    November 25, 2015 at 9:46 pm #231386
    Spaeman
    Member
    Post count: 36

    the site’s not down maybe it was a temporary connection problem there
    please click this link on a mobile and you should see the problem
    http://www.growsum.com/shop-full-width/

    please let me know how to fix it
    thank you

    November 26, 2015 at 3:46 pm #231572
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you update your theme to 3.18: http://www.growsum.com/wp-admin/update-core.php.

    Cheers,
    David.

    November 26, 2015 at 9:21 pm #231657
    Spaeman
    Member
    Post count: 36
    This reply has been marked as private.
    November 27, 2015 at 3:40 pm #231878
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your theme options will not be lost, if you have modified core theme files then they changes will be lost upon update.

    We supply a sample child theme within the main download zip from ThemeForest. What changes have you made to the core theme files?

    Have you read this: https://codex.wordpress.org/Child_Themes

    Thanks

    December 1, 2015 at 7:17 pm #232542
    Spaeman
    Member
    Post count: 36
    This reply has been marked as private.
    December 2, 2015 at 6:35 pm #232837
    Spaeman
    Member
    Post count: 36

    can i get a reply please, i need the images to display correctly urgently
    here’s the offending page http://www.growsum.com/shop-full-width/ when viewed on a mobile

    read the doc re child theme…way over my head unfortunately

    December 2, 2015 at 6:39 pm #232838
    Spaeman
    Member
    Post count: 36
    This reply has been marked as private.
    December 2, 2015 at 6:48 pm #232843
    David Martin – Support
    Moderator
    Post count: 20834

    Please clear your browser cache, your site is working great for me: http://www.growsum.com/shop-full-width/

    Please upload any screenshots to annotate issues you see.

    Thanks.

    December 2, 2015 at 7:59 pm #232859
    Spaeman
    Member
    Post count: 36

    ?
    are you viewing it on a mobile tho?

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    Posted in: Neighborhood
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