Coupon code entry field disappears in checkout for logged in users

[asperty]

Hi,

I have a strange issue in the checkout page.

When a customer is logged in the coupon code entry field is NOT present. It is however there in the cart.

When they are not logged in, everything works as normal.

I think it is a conflict between your theme and woocommerce group coupons plugin. It however worked fine in the previous theme.

I just can’t work out why it is ok in the cart page and not the checkout page.

Can you let me know if there is a fix. I appreciate it,
Thanks
Andy

[David Martin – Support]

Regardless if I’m logged in/out – I still see the coupon input in the cart. Where else are you referring to?

Please add some screenshots to help illustrate.

Cheers,
David.

[asperty]

This reply has been marked as private.

[Kyle – SUPPORT]

Hi

It’s applying a coupon by default: http://d.pr/i/nIZP/2TZJmZ14 you need to check your settings for that coupon.

– Kyle

[asperty]

Hi Kyle,

Thanks for looking at this. Yes it is applying a coupon code by default, but that isn’t the root of the issue. By disabling the specific auto-application the issue is still present.

It seems to be a theme bug, as far as I can work out.

I have tried all the settings available in every combo I can think of and I get the same result.

Basically, when you add a coupon in the cart (logged in or not logged in), on proceeding to the checkout, the coupon field “Have a coupon? Click here to enter your code” is not visible.

So in the instance, somebody wants to add 2 coupon codes, they can’t from the checkout, they have to do it in the cart.

As far as I understand it, that is a bug (or unusual UX), at least compared to other woocommerce installs I have.

Hopefully that explanation is a little clearer.

Thanks

[Kyle – SUPPORT]

What happens when you activate Twenty Fifteen? I didn’t think it was possible to add to coupons at once

– Kyle

[asperty]

OK, maybe that is what is happening. Let me investigate with 2015 and other installs and get back to you.

With a previous theme we were using, it was possible. Could have been an older versions of woo.

I will report back.

Thanks for your support.

[Kyle – SUPPORT]

Ok no problem

[asperty]

OK in 2015 the coupon field doesn’t show if you entered a coupon in the cart.

However.. (see private reply)

[asperty]

Cancel that.

It is a change in woo 2.5.

I just went into another of my sites with woo 2.4.13 and the coupon is also in the checkout.Then i upgraded it to woo 2.5.2 and the coupon field disappears in checkout when you have already added a code.

My apologies. It has nothing to do with Atelier. Woo went and changed things again!

Thanks

[Kyle – SUPPORT]

No problem

[asperty]

It’s official: it was a woo update:

woocommerce changelog:

2.5.0 – 18/01/2016
Tweak – Only display the coupon form on the checkout if a coupon hasn’t been applied.

[David Martin – Support]

@asperty thanks for updating, those updates can indeed catch everyone out!

Thanks.