New Landing › How can we help? › Cardinal › Counters are not appearing

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    Posted in: Cardinal
  • February 5, 2016 at 10:40 pm #246826
    WEswift
    Member
    Post count: 234

    Team – my Counters don’t appear: http://bit.ly/1SQyPDr They should show up after the headline “Homelessness In America”. I disabled all plugins and this was still the case. Thoughts? Thanks in advance! -Paul

    February 8, 2016 at 11:38 am #247137
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upload the JS directory of the theme with all files again because some files missed.
    Thanks
    Mohammad

    February 8, 2016 at 5:04 pm #247288
    WEswift
    Member
    Post count: 234

    Mohammad – thanks so much for the response. I have an issue with being able to accomplish this. I purchased the theme on ThemeForest but any time I download the theme from that source I’m only able to get version 2.4.1. This is a problem because I upgraded to version 2.4.2 directly via the theme update feature of WordPress. Is there a way I can download the latest version of the theme? Am I missing something in ThemeForest? Thanks again! -Paul

    February 8, 2016 at 5:47 pm #247291
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    February 8, 2016 at 6:12 pm #247302
    WEswift
    Member
    Post count: 234

    Mohammad – thanks again for the assist. I’ve uploaded all js files from the theme js folder. Unfortunately the counters were still not appearing so I re-uploaded the entire theme. Still no luck. Thoughts?

    February 8, 2016 at 6:13 pm #247303
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    February 8, 2016 at 6:18 pm #247306
    WEswift
    Member
    Post count: 234
    This reply has been marked as private.
    February 9, 2016 at 7:52 am #247426
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have managed to resolve the issue so please check it now.
    Thanks
    Mohammad

    February 9, 2016 at 5:09 pm #247652
    WEswift
    Member
    Post count: 234

    Mohammad – it seems to be working now. Thanks! What did you end up doing to fix this? -Paul

    February 9, 2016 at 5:18 pm #247656
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I just remove the comma [,] from the numbers.
    Thanks
    Mohammad

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