New Landing How can we help? Themeforest Theme Support Flexform content Slow to appear after update

Viewing 10 posts - 16 through 25 (of 25 total)
  • Posted in: Flexform
  • #84052
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Have you updated to the latest version (v1.8+)? We made major performance improvements in this update.

    I’ve done testing on your site, and I can’t replicate any slow performance either direct testing, or using a speed test service.

    – Ed

    #84199
    cshum
    Member
    Post count: 19

    We are currently on v1.6, I didn’t get an update on a download.
    Where would I be able to obtain a version of v1.8?

    I can make a video of the site if that would help you see the slowness we are trying to describe.

    #84201
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You can auto-update through Appearance > Dashboard.

    – Ed

    #84203
    cshum
    Member
    Post count: 19

    Hi Ed,

    Thanks for the responses.
    I have updated to the latest version of FlexForm, and we are still seeing the same problem.

    Should I make a video to display the slowness problem that we are facing?

    #84211
    cshum
    Member
    Post count: 19

    http://youtu.be/GTaXfhAdGW0

    Here’s a youtube video of the problem that we are facing.

    #84242
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hmm ok, I wasn’t seeing it earlier, but do see it now. It looks like Google Fonts is loading slowly, can you try setting the font options to one of the default web fonts to test?

    Also try adding this custom css:

    .wf-loading p, .wf-loading a, .wf-loading h1, .wf-loading h2, .wf-loading h3, .wf-loading h4, .wf-loading h5, .wf-loading h6 {
    	visibility: visible;
    }

    I think what’s happening is the site is loading, but then waiting for Google Fonts to register as downloaded, and thus not showing text until it’s ready.

    – Ed

    #84245
    cshum
    Member
    Post count: 19

    Hi Ed,

    I’ve switched it to Normal over Google, and it works like a charm!

    I did not add in the custom CSS:

    Should I still add that in?

    Amazing how quickly you’ve resolved it just by watching that clip.

    Appreciate the help thus far.

    #84246
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    No problem – unfortunately Google fonts are known to be slow in some situations.

    You could try adding that css, and then using the google font (or maybe try another), and it will load quicker, but may flash if the font takes a while to load.

    – Ed

    #84247
    cshum
    Member
    Post count: 19

    I can stick with Regular for now, I am just using Helvetica for the font type something simple.

    Once again thank you for all of your help.

    #84248
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Glad I could help 🙂

    – Ed

Viewing 10 posts - 16 through 25 (of 25 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register