New Landing › How can we help? › Themeforest Theme Support › Uplift › Content in pages not showing after theme update

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    Posted in: Uplift
  • November 10, 2016 at 9:46 am #301297
    David Martin – Support
    Moderator
    Post count: 20834

    Have assigned to Rui for his feedback.

    Thanks.

    November 10, 2016 at 3:55 pm #301389
    oceantocity
    Member
    Post count: 22

    Hi there Rui and David, just wondering if you have made any progress?
    I am starting to get under pressure for this to be working…
    Thank you!
    Joya

    November 10, 2016 at 4:43 pm #301396
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did what I could but still couldn’t manage to login, you have here some issue that probably is related to the server settings.

    I renamed temporarily the plugins and themes directories, this basically deactivates all plugins and the theme and even that way I couldn’t log in. This means that something else is preventing the login or redirecting to the same login page.

    You need to check this with your hosting support, let us know what they say.

    -Rui

    November 10, 2016 at 5:17 pm #301398
    oceantocity
    Member
    Post count: 22

    Thank you Rui – I will ring them and let you know once its been resolved.
    If you could then have a look at the issue it would be great.
    More soon.

    November 10, 2016 at 5:18 pm #301399
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I will don’t worry. I did what I could, checked the directories to look for any strange file or something but couldn’t found anything strange.

    -Rui

    November 14, 2016 at 11:36 am #301763
    oceantocity
    Member
    Post count: 22
    This reply has been marked as private.
    November 15, 2016 at 12:16 pm #301944
    oceantocity
    Member
    Post count: 22

    Hello Rui,
    I’m sorry to bump up this thread… just wondering if you can enter the control panel ok?
    I will need to contact my hosts again if not.
    Thanks,

    November 15, 2016 at 6:11 pm #302020
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I manage to get in the WordPress admin area. What was the issue?
    Will have a look at the content page issues.

    -Rui

    November 15, 2016 at 7:44 pm #302040
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    one important file for the page builder isn’t being found.

    https://www.dropbox.com/s/02riqyqdz7v6ial/Screenshot%202016-11-15%2018.41.43.png?dl=0

    Can you check if the file exists?

    http://oceantocity.com/wp-content/plugins/swift-framework/includes/shortcodes/generator/tinymce.editor.plugin.js?wp-mce-4401-20160726

    -Rui

    November 16, 2016 at 10:23 am #302097
    oceantocity
    Member
    Post count: 22

    Hello Rui – delighted to hear you finally got in. There was something about the password I was using which perhaps wasn’t being written to the database. I changed the password to something else now and it seems fine. Hooray!

    So I had a look in filezilla for that file and it seems to be there. See screenshot.
    https://dl.dropboxusercontent.com/u/2630336/New%20Picture.bmp

    Wondering whether it’s corrupted or in the wrong place or what?
    Let me know what our next step is.
    Thanks,
    Joya

    November 18, 2016 at 10:02 am #302464
    oceantocity
    Member
    Post count: 22

    Hello Rui – could you please let me know what to do next with this issue?
    I really need to make some changes to the website but am unable to do so at the moment.
    Many thanks,
    Joya

    November 18, 2016 at 7:44 pm #302563
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I changed the file permissions on that file, but can’t test it because your site doesn’t load the pages.
    Where do you have your site hosted, too many server issues in my opinion.

    Try to test it if you can.

    -Rui

    November 21, 2016 at 10:30 am #302683
    oceantocity
    Member
    Post count: 22

    Morning Rui,
    I just tested it there and I still cannot see my content in ‘pages’.
    Also when I try to create a new page it won’t add Swift Page Builder elements.
    We are hosted with Blacknight in Ireland. We’ve been with them a long time and never have had any issues.

    What else can we do?
    Is there a way to reinstall that file? Or maybe the whole theme?
    If you could prioritise this case I would really appreciate it. This issue has been going on for too long now and I’m not able to invite our participants because the website it not up to date /editable.

    Many thanks,
    Joya

    November 22, 2016 at 12:27 pm #302957
    oceantocity
    Member
    Post count: 22

    Hello there,
    I’m sorry to email again but I am really anxious about getting access to our system, and not happy with the speed of response of this support forum. I’ve had to wait for replies for more than a day on most occasions, sometimes up to two days to get a response. Just wondering if this is this normal?
    It has now been 8 days since you received the correct log in details but still we have not progressed at all.
    I really like this theme and want to continue using it but I hope you can appreciate that these long waiting times are really prohibitive.
    Please can someone please help me get access to the content of my pages? I really NEED to be able to update my site.
    Thank you 🙂
    Joya

    November 22, 2016 at 12:28 pm #302959
    oceantocity
    Member
    Post count: 22

    This has become URGENT!

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    Posted in: Uplift
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