New Landing How can we help? Themeforest Theme Support Neighborhood conflict with nextgengallery after updates

Viewing 7 posts - 1 through 7 (of 7 total)
  • #206480
    brs-13
    Member
    Post count: 19

    Hello great support, sorry for my bad english
    After several days of trying, I write here to find a solution ..
    After updating wp 4.3, the theme to 3.13 and all plugins, I have a conflict with NextGen gallery.
    If activated the plugin, some parts of the theme are broken, I never had any problems before you upgrade.

    Conflicts are in: shortcode of product and portfolio missing in frontend ounce white space and single product lacking all images.

    I have always worked with nextgen in this site without problems.
    Do you have any idea what may depend?

    I have provided admin access to try, please turn off nextgen plugin after trying, otherwise the site is broken.

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    #206560
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need your FTP login detail to check and resolve the issue.
    Thanks
    Mohammad

    #206599
    brs-13
    Member
    Post count: 19
    This reply has been marked as private.
    #206683
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Which issues come after activating nextgen plugin? Please list the issue here.
    Thanks
    Mohammad

    #206700
    brs-13
    Member
    Post count: 19

    Hi
    if activated look the home page missing shortcode of product and portfolio, with big empty space
    and
    in singles products miss all images

    I also disable all plugins but the problem present only with nextgen

    #206995
    brs-13
    Member
    Post count: 19

    Hi
    i opted to delete nextgen and switch to another gallery method

    #207000
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok 🙂 .
    Thanks
    Mohammad

Viewing 7 posts - 1 through 7 (of 7 total)

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