Comment totals not syncing correctly

[greghuntoon]

My wife’s site (http://stylepantry.com) is having issues with the comments total that shows on the masonry blog widget on the homepage/listing pages not matching with the actual number of comments on each post. For example, on yesterday’s post (http://stylepantry.com/2013/07/15/maxi-tankdress/), she’s received 65 comments, but the homepage still shows “0” for the comment total. (See attached images.)

Any ideas why?

Thanks,
Greg

[Cosmin – SUPPORT]

Hi Greg,

That counter is made to work with WP comments and Disqus only.

Regards,
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Cosmin – Support

[greghuntoon]

Thanks for the reply Cosmin, but you know, it’s synced well in the past. The problem just started recently…

Look at this post with 25 comments:
http://stylepantry.com/2013/07/08/american-vintage-tee-distressed-jeans/

And the tile on the listing page shows 25 comments as well:
http://stylepantry.com/category/my-style/

Any idea why it would’ve just stopped a few days ago?

Thanks,
Greg

[Cosmin – SUPPORT]

Hi Greg,

So I suppose that plugin hooks into the WP comment system and updates it. Maybe they changed something in the plugin? Was it recently updated? Ask the plugin author; if it was made to integrate with the native WP comments functions, it should work like it used to, unless they changed something.

Regards,
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Cosmin – Support

[greghuntoon]

Cosmin,

Here’s the reply that I got back from LiveFyre’s dev/support team(s):

“I checked with our support engineers and to sync the comment count to Livefyre we use the comments_number hook to sync and replace with the Livefyre comment counter. Would you verify if this is being used with your theme and letting me know? If not, this most likely is the reason the comment count isn’t syncing properly. “

Does that answer anything for you?

Thanks for all of the speedy replies,
Greg

[Cosmin – SUPPORT]

Hi Greg,

Yes, that’s the function we use, here’s the relevant excerpt from single.php :

<?php if ( comments_open() ) {
if ($use_disqus) { ?>
	<div class="comment-circle"><i class="icon-comments"></i><span><?php disqus_count(); ?></span></div>
<?php } else { ?>
	<div class="comment-circle"><i class="icon-comments"></i><span><?php comments_number('0', '1', '%'); ?></span></div>
<?php }} ?>

Maybe they’re being cached on their end (do ask them) or on yours? Do you run any form of caching for your site?

Regards,
————————————————————————————————————

Cosmin – Support