New Landing › How can we help? › Themeforest Theme Support › Joyn › Clients logo do not rescale after update

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    Posted in: Joyn
  • October 13, 2016 at 10:07 am #296164
    nosuchagency
    Member
    Post count: 226

    Hi guys.

    Got an issue after the latest Framework update.
    Our “Clients carrousel” suddenly doesn’t rescale logos, so they’re all messed up currently (see screenshot attached).

    Please advise.

    Thank you.

    Soren.

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    October 14, 2016 at 4:52 pm #296584
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I tested using the latest version 2.6.11 and it worked fine.

    Can you update your version to the latest, clear the cache and try again.
    https://www.dropbox.com/s/hy29j20zuowramx/Screenshot%202016-10-14%2016.52.23.png?dl=0

    Thanks

    -Rui

    October 16, 2016 at 11:40 am #296716
    nosuchagency
    Member
    Post count: 226

    Hello Rui.

    I just updated everything on the site; plugins, framework, theme – The lot.

    But sorry to report, the problem persists – Screencast (to big to attach) can be found here: https://youtu.be/Avu-rw7VWT4
    The logos are not rescaled…

    Please advise.

    Thank you.

    Søren.

    October 16, 2016 at 6:09 pm #296743
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you use the regenerate thumbnails plugin?
    https://wordpress.org/plugins/regenerate-thumbnails/

    Just to describe the test I did, I was with the previous version of Joyn and the client thumbnails were fine, then update to the latest versions and they still show the same way.

    -Rui

    October 17, 2016 at 9:05 am #296803
    nosuchagency
    Member
    Post count: 226

    Hello.

    Installed and ran the regenerate thumbnails plugin – Didn’t help.

    We’ve got a developer site, that hasn’t been updated and everything is looking as it should – Check it out here: http://sensortek.refactor.eu

    Do you want access to the developer site, so you can update yourself and see the differences?

    October 17, 2016 at 9:43 am #296806
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Sure, send me the credentials.
    Let’s see what happens.

    -Rui

    October 17, 2016 at 9:52 am #296808
    nosuchagency
    Member
    Post count: 226
    This reply has been marked as private.
    October 17, 2016 at 10:10 am #296814
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    First I updated the theme and the client logos were fine, but when I activate the SwiftFramework the logos didn’t rescale 🙁

    Just checked again my dev site and I’m in the latest versions and that doesn’t happen.

    Not sure if that function you have in the child theme could have any impact, will have to forward this situation to Ed.

    Thanks

    -Rui

    October 17, 2016 at 3:01 pm #296922
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @nosuchagency – thanks for the heads up, we have fixed this issue and will be included in the next plugin update.

    Thanks,

    – Ed

    October 20, 2016 at 8:42 pm #297840
    nosuchagency
    Member
    Post count: 226

    Hello again.

    When will you release the next update?
    I got a bunch of impatient clients yelling at me daily….

    Thank you in advance.

    Søren.

    October 20, 2016 at 11:38 pm #297868
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @nosuchagency

    Swift Framework v2.5.18 update fixed this – please update and confirm, thanks.

    – Ed

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