New Landing › How can we help? › Themeforest Theme Support › Neighborhood › checkout section not working

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    Posted in: Neighborhood
  • July 23, 2015 at 3:03 pm #197139
    talent-o
    Member
    Post count: 87

    I have a site translated in 2 languages english and italian

    On the italian section checkout page do not work..
    i mean that checkout process seems to load continuously without allowing customer to move on with payment
    In the english section everything works fine..

    see attached screenshot

    please need urgent help

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    July 23, 2015 at 4:05 pm #197158
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check the server log to know the detail of this error and let me know also this detail.
    Thanks
    Mohammad

    July 23, 2015 at 4:08 pm #197159
    talent-o
    Member
    Post count: 87

    hi and thank you for your prompt reply

    i had no herrors, the checkout page just keep on loading without an end…

    Where can i find the server log?

    thank you

    July 23, 2015 at 4:21 pm #197164
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at hosting provider about server error log.
    Thanks
    Mohammad

    July 23, 2015 at 4:24 pm #197167
    talent-o
    Member
    Post count: 87

    sorry mohammad but i do not understand what i have to do.

    please explain

    July 23, 2015 at 5:05 pm #197174
    talent-o
    Member
    Post count: 87

    ok,

    i found out error log:
    please let me know

    [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) in /web/htdocs/www.packagingspecialist.eu/home/blog/wp-includes/wp-db.php on line 2223: /web/htdocs/www.packagingspecialist.eu/home/blog/index.php
    [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: : /web/htdocs/www.packagingspecialist.eu/home/blog/index.php
    [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) in /web/htdocs/www.packagingspecialist.eu/home/blog/wp-includes/wp-db.php on line 2223: /web/htdocs/www.packagingspecialist.eu/home/blog/index.php

    July 23, 2015 at 6:25 pm #197208
    talent-o
    Member
    Post count: 87

    hi

    if it help i tried to install default wordpress theme and problem is solved.

    so problem is connected with neighborhood theme.

    i also tryed to encrease wp memory limit to 96, but it doesn’t fix

    need help please!

    July 24, 2015 at 6:32 am #197302
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at your hosting provider to increase the wordpress memory limit to 128M.
    Thanks
    Mohammad

    July 24, 2015 at 7:28 am #197313
    talent-o
    Member
    Post count: 87

    I can do it by myself changing memory limit on WP-config file right?

    July 24, 2015 at 7:44 am #197318
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You can try by yourself.
    Thanks
    Mohammad

    August 13, 2015 at 12:48 pm #203662
    talent-o
    Member
    Post count: 87

    i solved the problem moving to another host. So problem was connected to my old host provider

    thank you

    August 13, 2015 at 1:16 pm #203685
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad 🙂 that your issue resolved.
    Thanks
    Mohammad

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