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    Posted in: Neighborhood
  • February 12, 2015 at 1:45 pm #149465
    sukiya
    Member
    Post count: 218

    hi everybody,

    i don’t know if following question belongs to the theme or the woocommerce plugin:

    when I go to my checkout page the whole field on the left side which belongs to the delivery address informations is linked with our email address.
    and also the whole field on the right side which belongs to the order informations.
    (see the image attached)

    so when I scroll over and click on any point in those 2 fields I get redirected to our email address.

    this is somehow confusing.
    is it possible to change this – to stop the automatic onward transfer?

    thanks a lot for your support.

    best wishes,
    Lisa

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    February 12, 2015 at 2:30 pm #149504
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Not sure if understand exactly the issue. It will display the email assigned to the user you are logged in.

    Couldn’t check your site because it’s down at the moment.

    -Rui

    February 12, 2015 at 3:00 pm #149517
    sukiya
    Member
    Post count: 218

    hi Rui,

    the page should work at the moment:

    http://www.eshop.sukiya.ch

    could you try it once again?

    the whole field is linked with the email program. (see the image attached)
    and also when I am logged in as a user and I try to change my address informations then I get transferred to the mail program..

    do you know what I mean?

    thank you and best wishes,
    Lisa

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    February 12, 2015 at 4:20 pm #149558
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The site was up, but now is down again.
    Please check so I can try the checkout page.

    -Rui

    February 12, 2015 at 4:24 pm #149560
    sukiya
    Member
    Post count: 218

    Hi Rui,

    this is strange.
    because here the site is up…

    so pleas check it now again.

    best wishes,
    Lisa

    February 13, 2015 at 12:53 pm #149853
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’m not getting the issue you described?

    – Kyle

    February 13, 2015 at 1:02 pm #149855
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Manage to interact in the checkout page with any problem. Couldn’t replicate what you reported.
    https://www.dropbox.com/s/9uyy28p99nbk6lm/checkout_problem.png?dl=0

    Can you try to clear your browser cache or try in a different computer?
    Try it logged in and logged out.

    -Rui

    February 13, 2015 at 1:16 pm #149863
    sukiya
    Member
    Post count: 218

    hi Kyle & Rui,

    thanks for your reply.

    this is only happening to recurrent customers who already have a login (an account) – its not happening to a new customer.

    so please see the images attached.
    in general there are some fields which are linked to our email – but which is somehow confusing.

    image 1 shows the scenario if you don’t have an account.
    in this case the marked field is linked to our email – which also is a bit confusing.

    image 2 shows the scenario if you are a current user with an account.
    in this case any click in the 2 marked fields forwards you to our email address.

    do you know what I mean,

    best wishes,
    Lisa

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    February 13, 2015 at 1:32 pm #149878
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide us the user credentials to be able to login?
    Thanks

    -Rui

    February 13, 2015 at 1:39 pm #149884
    sukiya
    Member
    Post count: 218
    This reply has been marked as private.
    February 13, 2015 at 1:42 pm #149887
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    send me yours, so I can test in the same conditions.
    -Rui

    February 13, 2015 at 1:45 pm #149893
    sukiya
    Member
    Post count: 218
    This reply has been marked as private.
    February 13, 2015 at 1:51 pm #149898
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    If you mark your reply as private then nobody apart from SwiftIdeas staff can see your details

    – Kyle

    February 13, 2015 at 1:56 pm #149904
    sukiya
    Member
    Post count: 218
    This reply has been marked as private.
    February 14, 2015 at 12:23 am #150093
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check again those credentials? they aren’t working.
    Thanks

    -Rui

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