Changes not saved in Modal Formfileds // hide FAQs?

[franz]

Hi, i currently have 2 problems:

1) we tried to change texts in the various formfields in:
Theme Options > WooCommerce Options > Email customer care modal / Shipping information modal / Returns & exchange modal

if i try to save it dont work. the text stays as it is.

2) is there a way to hide the “FAQs” in the frontend, as the client has no FAQs?

best regards,
markus

[Mohammad – SUPPORT]

HI,
Please provide me login detail to inspect and resolve the issue.
Thanks
Mohammad

[franz]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

Can’t login with those credentials, can you check it again?
Thanks

-Rui

[franz]

my bad. can you try again please?

[David Martin – Support]

Please update all themes and plugins: http://by6e0z.myraidbox.de/wp-admin/update-core.php

[franz]

hi, everything is up to date as i can see.
i also updated to the latest neighborhood theme

regards,markus

[David Martin – Support]

Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst I take a closer look.

[franz]

hi david,

hard to do that, the site is live already.
i´ll see if i can setup a dev-instance. is this absolute necessary or can you narrow the bug down without deactivating ?
best regards
markus

[Rui Guerreiro – SUPPORT]

yes it’s necessary. this is something that can take only a few minutest to test if you allow us to deactivate those plugins.

-Rui

[franz]

hey rui,
i checked now, i cannot mirror the system to a dev system on the hoster.
the problem will be the timing – when i switch off all plugins the site wont run correctly which is a problem for the customers.
the only way i see could work is, if you by yourself deactivate the plugins and check what you want to check, then activate them again.
would this be possible?

i can do a full backup if you tell me when you can do that.

best regards

[Rui Guerreiro – SUPPORT]

No problem. What is the best time to test it? at night around midnight?
Let me know.

-Rui