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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Catalog mode major issues, and chrome issues
- This topic has 14 replies, 4 voices, and was last updated 11 years by Swift Ideas – Ed.
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Posted in: Neighborhood
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August 29, 2013 at 9:53 am #18799
Hello,
I have tried to fix this myself but i think i found a couple of bugs.
Screenshot 1, shows in Chrome the first image has a strange problem on the bottom which i cannot get rid of, this only happens in Chrome and in Catalog mode, in Firefox it seems to show ok.
Screenshot 2, shows in Chrome the product description page is not right at all the problems i see are illustrated in the screenshot please take a look.
The final big issue, is that even when you have catalog mode off, when i select a variable for a product eg a color and hover over the image to zoom in on it, it actually shows the wrong image, it does not zoom in on the correct image.
If you need login details to site to investigate please let me know
Hope you can assist in this matter as i purchased the theme specifically for Catalog Mode.
Cheers
August 30, 2013 at 11:47 am #19097Hey,
can you let us know your website URL and login details? We’ll gladly check it out!August 30, 2013 at 1:33 pm #19154This reply has been marked as private.September 4, 2013 at 9:00 pm #19971Hello, i have been waiting almost a week for some sort of reply and update which i still do not have…. how long can i expect to wait for support ?
Please i need to resolve this issue.
Thanks.
September 5, 2013 at 6:15 pm #20142Sorry for the delay, it seems the assignment to the developer didn’t go well. I just checked and could not even replicate the first issue you described. Could you “set that up” for us please?
In the meantime I will forward this to another support staff as well to help me with this.
THank you!
September 6, 2013 at 8:33 am #20234Hi Melanie,
Nevermind the first issue, i opened an incognito window and tried it again and it seems its ok now, so it could of been one of my extensions, however there is still major issue with the catalog mode not working correctly as other posts have mentioned also, the theme is not usable to me without catalog mode working as it should, please get back to me a.s.a.p
September 9, 2013 at 12:00 pm #20655Hi, sorry for the delay, Tahir seems to not be able to get back to you. I will forward it to another support staff. Cheers
September 9, 2013 at 11:15 pm #20851Thanks for raising this issue, we’ve fixed it for the next update. I’ve attached it for you.
In regards to the price, you can hide this with:
.product .price { display: none!important; }
– Ed
September 9, 2013 at 11:55 pm #20870This reply has been marked as private.September 10, 2013 at 12:38 am #20875Think i’ve got that fixed for you too, although the blue image looks slightly too small.
Hope that helps.
– Ed
September 10, 2013 at 5:51 am #20891This reply has been marked as private.September 10, 2013 at 5:43 pm #21021Hi,
Did you try uploading some bigger images?
Let me know, what you got.
Thanks,
laranz.September 10, 2013 at 6:37 pm #21027Apologies for that, just logged in and fixed it!
– Ed
September 10, 2013 at 9:46 pm #21076Hi Support.
I can confirm the issue is now resolved, thanks for your post sales support your an asset to this theme that i will now continue to use.
Regards,
MitchSeptember 11, 2013 at 11:14 am #21178Great!
– Ed
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Posted in: Neighborhood
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