New Landing › How can we help? › Cardinal › Cardinal Theme Options: no visible.

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Cardinal
  • September 29, 2014 at 10:02 am #115378
    pepecatalan
    Member
    Post count: 3

    Hello,
    I’ve installed your fantastic Cardinal theme on my hosting.
    Everything works fine, but after a couple of days, the Theme Options no longer appear when I select any of submenu options.
    Thanks in advance for your attention.
    Greetings

    September 29, 2014 at 10:12 am #115382
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Could you please try updating WordPress and let me know if that fixes your issue

    – Kyle

    September 29, 2014 at 10:22 am #115389
    pepecatalan
    Member
    Post count: 3

    Hi Kyle,
    Thanks for your quick response!
    We have upgraded to WP 4.0 and the same issue.
    Thank you.

    September 29, 2014 at 10:28 am #115395
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check your server logs and enable wp-debug in wp-config.php?
    Just to see if we can find additional information on this problem.

    I know you only have 3 plugins active. But can you try disabling the plugins?

    -Rui

    September 29, 2014 at 10:30 am #115396
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you upload the attached zip file to your wp-content folder and unzip

    – Kyle

    Attachments:
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    September 29, 2014 at 2:27 pm #115537
    pepecatalan
    Member
    Post count: 3

    Hi, Rui and Kyle,
    By activating wp-debug we have obtained the clue.
    Finally, it was all problem of memory allocated to the hosting. Everything works!
    Thank you for fantastic support!

    September 29, 2014 at 2:29 pm #115538
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s solved.
    -Rui

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