New Landing › How can we help? › Cardinal › Can't upload Cardinal theme

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    Posted in: Cardinal
  • October 7, 2014 at 11:38 am #118001
    CharlotteDesorgher
    Member
    Post count: 13

    Hi there, I can’t seem to upload Cardinal onto my site. I’ve tried several times and it just times out.

    I was wondering if it might be because I had already uploaded it onto another test site so I could have a play around, but I’ve now deleted it from that test site and I still can’t get it to upload.

    I’ve just re-downloaded the theme and put it into a different folder onto my computer and tried to upload onto my site again but it’s still not going up. My broadband speed seems fine so I don’t think that’s the problem.

    October 7, 2014 at 11:42 am #118005
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check the provided login details? They aren’t working.
    Thanks

    -Rui

    October 7, 2014 at 11:43 am #118007
    CharlotteDesorgher
    Member
    Post count: 13
    This reply has been marked as private.
    October 7, 2014 at 11:50 am #118020
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Probably you were uploading the entire zip file from the Themeforest Download. Just uploaded the theme zip file without any problem.

    -Rui

    October 7, 2014 at 11:52 am #118021
    CharlotteDesorgher
    Member
    Post count: 13

    Ahhhh!! Thankyou!!

    October 7, 2014 at 12:06 pm #118030
    keldunto
    Member
    Post count: 19

    Charlotte please remove login details, and make a password reset, because your login details are public now!

    October 7, 2014 at 12:12 pm #118033
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorted 🙂

    October 7, 2014 at 12:14 pm #118035
    keldunto
    Member
    Post count: 19

    haha 🙂
    Thats was a quick response Kyle, good work!

    October 7, 2014 at 12:17 pm #118036
    CharlotteDesorgher
    Member
    Post count: 13

    Gulp! Yes, of course, I’ll change them straight away!! Thanks for all your help Keldunto!!

    October 7, 2014 at 12:20 pm #118040
    keldunto
    Member
    Post count: 19

    You’re welcome Charlotte 🙂

    October 7, 2014 at 12:22 pm #118046
    CharlotteDesorgher
    Member
    Post count: 13

    Hmmm I’ve changed the password, but is there any way for me to remove my login details from the discussion above? Oh! I see Kyle’s made that post private. Thanks Kyle!

    October 7, 2014 at 12:23 pm #118047
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ve already marked it as private, no one can see apart from support staff

    – Kyle

    October 7, 2014 at 12:24 pm #118050
    CharlotteDesorgher
    Member
    Post count: 13

    Thanks Kyle!

    October 7, 2014 at 12:25 pm #118051
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    – Kyle

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