Cant update anything

[agency31]

Hi I am trying to update my site

and since the last updates

anytime i try to change a page or portfolio i loose connection and am unable to update the page

I am trying to change this for a meeting tomorrow and it is just impossible

….
also from the new theme update all the verticle alignment in rows does not work anymore so I have had to revert to the old version

are you able to shed some light on all these issues for me

thank you

[David Martin – Support]

Hi,

Are you updating both the theme and the SF plugin?

Thanks.

[agency31]

I have updated the frameworks plugin and not the theme

I previously updated the theme and all the centre column alignment did not work so I had to revert

If I try to add a saved element, it just crashes the page :/

– i can see you have updated the theme and all my alignment in certain modules is now not correct

[agency31]

Please see attached

Attachments:

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[David Martin – Support]

1) Please update the theme.

2) Please edit the Row the content resides within. Be sure to set “Center” for the column & content position:

[agency31]

thats been done and was done initially for all of these modules.

this was working fine before the update now it is not

– I am also not able to add any saved elements without the page crashing can you also answer this issue ????

[David Martin – Support]

Please link me to the page you refer to so I can check your setup.

– Have you run the pending update? When I logged in this was not complete.

– When you say the page crashes, please elaborate on what you mean. Do you get an error message? Maybe provide a screenshot to clarify this.

Thanks.

[agency31]

This reply has been marked as private.

[agency31]

Can you update me on this ? are you able to support me on this issue or not ?

[David Martin – Support]

Yes, we can help you on this. I need the theme updated so I can see what is causing this. Ex, CSS, a rogue option set ect.

[agency31]

The theme was updated as you asked prior (March 9th), I was replacing the stylesheet with my existing as you loose this when you update, so I was pasting this fully, hense why it was showing that it still needed to be updated.

Regardless, I fixed the issue which was with CSS in the SF plugin update. Which was causing a bug not allowing me to center items in a row.

Taking days to respond to issues sadly I find to be a poor service, and whilst purchasing this product the support included was part of why I chose to purchase your product. I have registered a complaint with Envato, if you offer this as part of your product, you should respect that and deliver.

[David Martin – Support]

Each time you thread bump you get pushed to the back of the support queue. This is stated in our terms and above this text editor:

We also do not work weekends, these would be the cause of the longer response times.

Your CSS changes should be via a child theme, not by editing the core theme files. – If you were doing this, you should have also stated here so I do not have to repeatedly ask you to update.

Glad you amended the issue for your site anyhow.

Thanks,
David.

[agency31]

If you want to clarify what “Thread Bump” means that would be greatly appreciated.

You should state your working hours in that case so that you can set expectations and not leave people wondering, no communication leaves your customers with very little clarity on the progress of tickets.

I am also not “Editing Core theme Files” I am adding css in the style.css within WordPress.

I edited the CSS in the SF plugin as I found the cause of the issue myself days after raising it with you, and after not getting any communications or updates from you. FYI

[David Martin – Support]

If you want to clarify what “Thread Bump” means that would be greatly appreciated.

– double posting, posting back to back as above.

Our hours are here: http://www.swiftideas.com/support-policy/.

I am also not “Editing Core theme Files” I am adding CSS in the style.css within WordPress.

– if it’s within the Uplift theme folder, it’s a core theme file.