New Landing › How can we help? › Cardinal › Can't Scroll down the Page on Mobile Device

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    Posted in: Cardinal
  • January 27, 2015 at 12:09 pm #144664
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @Paul Victor

    It was some css on the body overflow and also a script, not sure exactly what were the details. Can you wait to install it later in a computer with permissions?
    If really necessary can upload the files for you.


    @creolerim
    No problem. Thanks

    -Rui

    February 2, 2015 at 12:59 am #146107
    chusdrs
    Member
    Post count: 1

    In LG G3 mobile device with Android 5.01 also fails scroll

    February 2, 2015 at 11:06 am #146220
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Later today will be released an update that will fix that situation.

    -Rui

    February 3, 2015 at 11:17 am #146679
    ontheline2
    Member
    Post count: 6

    updated the theme to 2.01 but still no scrolling on my nexus 5

    February 3, 2015 at 12:51 pm #146736
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    did you cleared the cache and all offline content on the mobile?
    Can you provide us your site link?
    -Rui

    February 7, 2015 at 3:04 pm #148040
    creolerim
    Member
    Post count: 14

    Updating to Cardinal 2.02 fixed the problem for me.

    Thanks!

    February 9, 2015 at 12:44 am #148197
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Glad it’s sorted.
    -Rui

    September 15, 2015 at 1:02 pm #213146
    itdrewitself
    Member
    Post count: 27

    Hi,

    Has there been a fix developed for this? I’m having the same problem on my website – itdrewitself.com.

    Thanks

    P

    September 15, 2015 at 1:04 pm #213147
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes the update 2.02 fixed the issue

    – Kyle

    September 15, 2015 at 2:16 pm #213171
    itdrewitself
    Member
    Post count: 27
    This reply has been marked as private.
    September 15, 2015 at 3:00 pm #213186
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Check in Appearance -> Themes and click on Cardinal details it’s suppose to have a link to update.
    Give it a try.

    -Rui

    September 15, 2015 at 3:27 pm #213200
    itdrewitself
    Member
    Post count: 27
    This reply has been marked as private.
    September 16, 2015 at 11:25 am #213528
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin -> Dashboard -> Update at top left corner of admin screen. Here you can upgrade the theme, plugins and wordpress also.
    Thanks
    Mohammad

    September 16, 2015 at 11:38 am #213546
    itdrewitself
    Member
    Post count: 27

    All good. Finally resolved. We had multiple sites installed on our Network so had to go to the Network dashboard to update the theme.

    Thanks for your help.

    September 16, 2015 at 11:42 am #213549
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

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